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![New Service Offering.
Getting our resources involved in your projects
Partner Pack Evangelist
Services Q&A (2nd level)
Actual mission as…
[Profile]
Location On remote On remote and on site
Methodology Any
Odoo Implementation
Methodology
Responsibility Partner Partner](https://image.slidesharecdn.com/odoochannelstrategy-191029151050/75/Odoo-channel-strategy-20-2048.jpg)
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Odoo channel strategy
This document summarizes Odoo's partner program and strategy to support partners. It outlines plans to make the partner levels more accessible, improve partner onboarding through enhanced training and certifications, and provide partners with more dedicated account manager support. The account managers will work closely with partners to help find projects, provide sales coaching, and ensure project and customer success. Odoo also aims to expand its roadshow events, improve implementation methodology documentation, and potentially work directly with partners through service offerings like providing experts or project management resources on customer projects. The overall goals are to better enable and support partners in their work with Odoo.
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Odoo channel strategy
- 1. Sébastien Bruyr •Chief Commercial Officer, Odoo S.A. Catherine Vieslet • Head of Project Leaders, Odoo S.A. EXPERIENCE 2019 Salvatore Provenzano • Head of Channel Odoo Channel Strategy Odoo experience 2019
- 2. — Bill Gates Oursuccess has really been based on partnerships from the very beginning
- 3. Partner Program1 Partner Journey Whatis next ? 2 3
- 4.
- 5. Evolution of The PartnerProgram. ● More Accessible -> new partnership level: Learning Partners ● More strict about the quality of partners, and more accessible to new ones while investing more in training and helping partners.
- 6. KPI Calculation Experience Numberof licenses Users Sold last 12 months Competencies Certifications N°of certified people Customer Satisfaction Renewal rate # active contracts + # closed over 12 months Partnership level.
- 7. Partner level pergrade? Official partners Learning Ready Silver Gold Requirements New Odoo Enterprise users / year - 10 users 50 users 150 users Certified Active Internal Resources - 1 2 3 Minimum retention rate - - 70% 80% Recognition Visibility on odoo.com ⨉ ✔ ✔ ✔
- 8. Review of PartnerLevel On a quarter basis Done by the Account Manager.
- 9.
- 10. Better On-Boarding. ● Improved e-Learning ●Certification ● Improved Partnership knowledge base ● Improved Partner Dashboard ● Free “Scale-up Business game” Step 1 Step 2 Step 3 Step 4
- 11. Better Account Manager services. ●From 65 to 20 partners per account manager ● More time to better serve partners ● Becoming expert of the market ● More time to qualify and forward leads Step 1 Step 3 Step 4Step 2
- 12. Channel Customer SuccessTeam Before 9 months After 9 months
- 13. Channel Account Manager Partnerrelationship ● Point of contact for new businesses ● Sales coach : ○ Analyzes current plan of action ○ Analyzes your market and provides with recommendations ○ How to pitch and sell Odoo ● Provides Odoo updates (product, legal,..) ● Partner reviews ○ KPI assessment on a quarterly base Commercial activity ● Helps you find your first and following projects ● Qualify customer needs and matches it to partners’ expertise ● Provides Odoo standard demos to prospects ● Brings the partner in the loop ● Negotiates terms and conditions of a contract ● Follows up on the contract the first 9 months ○ Regular health checks with regards to ■ Project progress ■ Upsells & service delivery
- 14. Customer Success Team Partnerrelationship ● Point of contact for existing business (9 months old) ● Analyzes partner’s long term strategic plan for customer retention : how to retain customers and create services ● Provides partner with feedback about customer projects ○ Positive points ○ Points to address/tackle ● Secures partner commissions ● Provides Odoo updates (product, legal,..) Commercial activity ● Follows up on the contract after 9 months ○ Regular health checks with regards to ■ Project progress ■ Upsells & service delivery ● Provides Odoo standard demos to enlarge the scope ○ Manages upsells (users, apps) ○ Creates services to be delivered by partner ● Negotiates the renewal terms of the Enterprise contract ● Follow ups on delayed tickets with support
- 15.
- 16. Roadshows. ● 268 Roadshows ●120.000+ Registrations ● 81 Countries ● 215 Cities Step 1 Step 2 Step 4Step 3
- 17. More Roadshows. ● 400Roadshows ● 120.000+ Registrations ● Specific Roadshows: HR, Marketing, Accounting, MRP et Startup Step 1 Step 2 Step 4Step 3
- 18. Implementation Methodology. ● Implementation methodologydocument ● Technical Documentation ● Business cases Step 1 Step 4 Step 4Step 2
- 19. Buy a team. You’repart of that team! ● Its Project Leaders & Project Directors ● Its Experts ● Its Coaches ● Its Recruiters ● All at once? Step 1 Step 3 Step 4Step 2
- 20. New Service Offering. Gettingour resources involved in your projects Partner Pack Evangelist Services Q&A (2nd level) Actual mission as… [Profile] Location On remote On remote and on site Methodology Any Odoo Implementation Methodology Responsibility Partner Partner
- 21. For example. A partnerwants to perform a GAP Analysis and then implement Odoo for a customer Partner Pack Evangelist Services Coaching on GAP Analysis & methodology Answer punctual functional questions Pre-sales analyst Expert peer reviews Technical review Project Director Business Analyst ⇒ Directly involved Location On remote On remote and on site (based on project requirements) Methodology Any Odoo Implementation Methodology Responsibility Partner Partner
- 22. Let us crack Themarket together
- 23.
- 24.