Communication Skills

Communication Skills

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  Communication Skills
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  Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
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  Communication Goals Tochange behavior To get action To ensure understanding To persuade To get and give Information
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  Process of CommunicationSource Encoding Channel Decoding Receiver Feedback Context Msg Msg Msg Msg
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  Communication Languages Communication Languages Non verbal language Verbal language
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  Verbal Language Like:Arabic, English, French,…ect Verbal Language Skills: 1. Listening. 2. Speaking. 2. Reading. 3. Writing.
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  Verbal Language EffectiveVerbal Messages: 1. Are brief, succinct, and organized 2. Are free of jargon 3. Do not create resistance in the listener .
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  Non verbal LanguageSome major areas of nonverbal behaviors to explore are: Eye contact Facial expressions Gestures Posture and body orientation Proximity Paralinguistic Humor
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  Non verbal LanguageAccount for about 55% of what is perceived and understood by others. Are conveyed through our facial expressions as well as our postures and gestures
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  Basic Interpersonal CommunicationSkills Avoid Barriers to Communication. Send Understandable Messages Effective communication. Actively Listen. Utilize Non-verbal Signals. Give and Solicit Meaningful Feedback. Adapt to Diversity of Communication Styles… try multiple channels
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  Thank You forAttending