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Communication skills
Communication is the exchange of information between people. It involves a sender, receiver, and message. The key tools of communication are listening, speaking, reading, and writing. There are different types of communication networks and styles within an organization. Effective communication requires understanding barriers and using various communication tools and strategies correctly. It is an essential skill for success in the modern workplace.
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Introduction of presenter Alex K George.
Highlights the necessity for effective communication in various contexts.
Communication is defined as transferring information and is derived from Latin, indicating sharing.
Key tools for communication: Listening, Speaking, Reading, Writing.
Discusses Downwards, Upwards, and Lateral communication in modern business contexts.
Overview of different communication networks such as chain, wheel, and all-channel.
Illustrates the key components: sender, receiver, medium, barriers, and feedback.
Identifies three essential elements: You, Your Audience, Your Message.
Statistics on retention rates of information across various methods of communication.
Strategies to enhance communication skills, including language and interaction tips.
Best practices for effective communication, including clarity, engagement, and understanding.
Avoidance strategies in communication to prevent misunderstandings and errors.
Recap of communication essentials and the need for overcoming barriers in communication.
Emphasizes the importance of excellent communication skills in a diverse global workplace.
Citations and references used in the presentation for additional context and authenticity.
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Communication skills
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- 3. Need For EffectiveCommunication….
- 4. Communication is thetransfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. -Keith Davis Communication is the articulation of sending a message through different media, weather it is verbal or nonverbal. What is communication?
- 5. COMMUNICATION •Derived from theLatin word COMMUNICARE(to share, to impart, or to commune) •A dynamic interactive process •Exchange of meaning and understanding
- 6. COMMUNICATION TOOLS There arefour basic communication tools: i. Listening ii. Speaking iii. Reading iv. Writing
- 7. Types of Communication 1.Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. 2. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. 3. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication.
- 8. COMMUNICATION NETWORKS chain wheelAll channel
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- 10. KEY ELEMENTS INCOMMUNICATION There are three key elements in the communication process, 1.• You 2.• Your audience 3.• Your message
- 11. Typically, we retaininformation at these rates: 10 percent of what we read 20 percent of what we hear 30 percent of what we see 50 percent of what we see and hear 70 percent of what we see and discuss 90 percent of what we do Communication is the way through we acquire information and knowledge
- 12. How to ImproveExisting Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
- 13. Always think aheadabout what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately. ESSENTIALS OF COMMUNICATION Dos
- 14. ESSENTIALS OF COMMUNICATION DON’Ts Donot instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
- 15. Summary Communication: exchangingideas. Key elements: you, your audience, your message. Key tools: listening, speaking, reading, writing. Networks: chain, wheel, all channel. Effective communication is needed to convey our ideas correctly. It’s a great skill to survive in the competitive world. But there are lot Barriers To Communication.
- 16. …in the newglobal and diverse workplace requires excellent communication skills! Success for YOU…
- 17. REFERENCE Oxford Englishdictionary,2001,S. Catherine, oxford university press. www.clrp.cornell.edu,27/10/2011,10:40pm www.wikipedia.com,27/10/2011,10:30pm Gupta Meenakshi, Nature of technical communication. Rosenbaum Toni, 2005, Effective communication skills for highway and public work officials, New York, pp4-44. Personal interview- Kaushik, Asif, Raghul, Muralidharan.