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Digital Transformation
1. Digital disruption is happening across many industries like music, photography, retail and will continue accelerating in industries like banking, healthcare and education. 2. There are models to understand the impact of digital disruption and plan transformations through metaphors like "the glass house" and "the package". 3. Organizations need to take transformation into their own hands by developing a vision and plan, creating digital leadership, innovating in different ways, and changing culture.
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Digital Transformation
- 1. Digital Transformation ——— Hoe internet ook Zorg en Welzijn gaat verstoren ——— November 2014 [email protected] / @jcaudron / +32 475 43 80 98
- 2. Out Now! •www.digitaltransformationbook.com • Available in Dutch and English
- 3. Smile, you’re ina crisis ;-) @jcaudron Digital Transformation The future is about permanently dealing with change and going in and out of moments of crisis. Are you ready to deal with this in your business context?
- 4. Do you accept...? How big should CHANGE be? In order to change the world? @jcaudron
- 6. Waves of DigitalDisruption 1995+ Music Photography Video Rental … 2010+ Print Media TV Travel HR … 2015+ Banking Healthcare Automotive Retail Education Telco … 2020+ All Safe havens will be subject to digital disruption …
- 7. Disruption is real,deal with it! @jcaudron Disruption Modeling Transformation
- 8. 7 metaphors to understand the impact of change
- 9. The Glass House Relationship Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity The Package Product, Service & Packaging Monolithic vs. atomic APPification Long Tail Personalized Experience Speed Price (Self-)service Scalability The Frog Position in the value chain Bypassing Virtualization Fragmentation of touchpoints The Gatekeeper Opinion making New gatekeepers Recommendations "Good is good enough" Ambassadorship The Traveller Location & Place Place Utility Empowered self Delivery fulfillment New way of working Contextual awareness Real-time The Participant Community Community Gamification Collaboration The power of the crowd The Cyborg Progressive Technology Internet of things Wearables Quantified self Robotics Data Monitoring We have to prepare for a digital future, with new rules and new relationships
- 10. Patients reporting livefrom their hospital bed The Glass House Transparency Accountability Proximity Responsiveness Bi-directional Humanization Authenticity
- 11. The Package Appstaking over functions of doctors Monolithic vs. atomic APPification Long Tail Personalized Experience Speed Price (Self-)service Scalability
- 12. The Frog Doctorsget bypassed or disappear behind new gatekeepers Bypassing Virtualization Fragmentation of touchpoints
- 13. The Gatekeeper Whowill tell you what is wrong? Who to believe? New gatekeepers Recommendations “Good is good enough” Ambassadorship
- 14. The Traveller Place Utility Empowered self Instant gratification New way of working Contextual awareness Real-time Seeing a doctor any place, any time
- 15. The Participant Community Gamification Collaboration The power of the crowd Sharing economy Communities where patients discuss
- 16. The Cyborg Internetof Things Wearables Quantified self Robotics Data Monitoring “Mobile healthcare will reduce the number of expensive hospital visits, help citizens to take charge of their own health and wellbeing and encourage an approach to health that focuses on prevention rather than treatment,” ~Neelie Kroes, Vice-President of the European Commission.
- 17. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 18. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 19. Trendwatching Business Cases Scenarios Impact Insights 80
- 20. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 21. “If you can'tunderstand the new world of digital, fire yourself. Build an executive team that is digital-first (when problems arise, the first solution is always digital). Make sure there is a techie on the board of directors. If the board has a low digital IQ, the company will have a low digital IQ” George Colony CEO Forrester Research So, where are you? How digital is your company? Digital Leadership Assessment
- 22. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 23. Different types ofinnovation The Factory The Guesthouse The Garage Incremental innovation • Development of ‘need to have’ digitals projects and technology • Working on the existing foundation of the company • Follows general procedures and regulations • Slow Change projects • Small and dedicated project-teams, focused on in-house innovation • Limited independency: they are an (internal) supplier of the factory • Focus on strategically important new-style projects or add-ons that will be rolled-out within the existing company architecture Breakthrough innovation • Small dedicated teams focused on innovation • Autonomous operations and decisions • Possibly separate entities • Focused on agile and rapid development and roll-out of ideas in a stand-alone model •These can be grass-root internal initiatives or acquisition of interesting targets
- 24. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 25. @jcaudron The Factory From ... ... to Digital Transformation The Guesthouse The Garage
- 26. So how doyou get going? Create your own Digital Transformation 1 vision and plan 2 Create Digital Leadership 3 Innovate in the right place(s) 4 Build the Transformation Fleet 5 Change the culture
- 27. All things youdo must start from a superior experience From now on, you are an agile and flexible company @jcaudron The customer always decides You live in a world of uncertainty Always play on the offense instead of the defense Don’t be afraid to cannibalize your own business Never, ever, disrespect new or small players How far away is this from YOUR business reality?
- 28. Things to takeaway … Key Insights
- 29. Disruption is real,deal with it! @jcaudron Disruption Modeling Transformation 1. Disruption is happening anyway, often without your knowing…
- 30. Disruption is real,deal with it! @jcaudron Disruption Modeling 2. There are methods to understand the impact and plan for Transformation the future
- 31. Disruption is real,deal with it! @jcaudron Disruption Modeling Transformation 3. You can take transformation in your own hands, but you will have to start NOW, in order to stay in the drivers seat!
- 32. 4. You’ll needdigital leadership @jcaudron throughout the entire organization
- 33. @jcaudron 6. Youwill need to embrace new culture, policies, rules, methodologies, technology, processes, attitude, …
- 34. @jcaudron 7. You’reno longer too big to fail …
- 35. Start now. Modelyour own future. Play on the offense instead of on the defense! Read the book! Let us help you transform your company
- 36. Digital Strategy andTransformation Jo Caudron [email protected] - 0475/43.80.98
- 37. • we area digital consulting company • founded in 2009 • we work for large European clients • we have a strong vision on the impact of digital and act accordingly • we are advisors, writers, coaches and entrepreneurs AllDigitalNow Jo Caudron CEO Dado Van Peteghem Managing Partner Ilse Bollen Consultant Florence Pérès Consultant Helena Van Eykeren Consultant Sam Wouters Consultant
- 38.
- 39. Our Vision: AllDigitalNow All businesses will have to do things in a digital way because that’s what their AllDigitalNow clients want. Even non-digital companies will see their business be impacted by those who are digital (clients, competitors, partners, digital challengers, …). There is no way around this, the time of not believing is over.
- 40. We make companiesunderstand the long term impact of digital on their business, what this means for their future and how they can take digital transformation in their own 1 “AllDigitalNow” AllDigitalNow hands. We create business strategy, concepts and plans for online, mobile, social, … We are advisors. We do our job in a bootstrapped way, mixing high-end strategic thinking with pragmatic implementation, through thought leadership and entrepreneurship. 2 3
- 41. Digital Strategy & Concept Development Digital Transformation Long Term Business Strategy 1 2 3
- 42. Digital Transformation ——— Hoe internet ook Zorg en Welzijn gaat verstoren ——— November 2014 [email protected] / @jcaudron / +32 475 43 80 98