Why Us?

Many of TripSpark’s products launched 30 years ago and remain trusted solutions because they’re continuously evolving based on the needs and feedback of customers. TripSpark is part of Modaxo, a global family of people transportation technology companies with an impressive global reach, a top-tier pool of talented and innovative staff, and decades of experience in the industry.

For many of our long-term customers, TripSpark is their single-vendor solution for both hardware and software, fixed and demand response, or any number of combinations that are right for their unique service needs. A single-vendor solution means higher quality support, dependable product integrations, and top-of-the-line reliability across the board.

Our support representatives come from the agency and operator side of the industry, having used TripSpark’s products in the field themselves. They have an authentic understanding of your needs and are uniquely capable champions whose insights directly ease your work. They’re not your typical “front-line” support!

Responsive and effective customer support is critical for your operations. Our Customer Care team is available 24/7 by phone, email or online through our Customer Care portal, and we measure our success by response time, resolution time, and most importantly, your satisfaction and success.

TripSpark offers comprehensive operational and industry resources. Our customers can access online training materials, user guides, and monthly courses on new features and functions. We also host an annual Ignite user conference, an online Innovation Hub for customer input, and collaborative discussion forums.

Our trainers employ a “train the trainer” methodology to empower your staff to confidently train others. Implementation always includes a thorough needs assessment and rigorous testing and piloting process in preparation for your go-live date.