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This document outlines the agenda for a live Q&A session with Kashyap Vadapalli, CMO of Pepperfry, including discussions around branding, how Pepperfry developed their brand, measuring customer feedback through Net Promoter Score, and using trial pricing for new products. The branding example of Pepperfry will be provided, which established the brand promise of making the anxious furniture buying process a happy experience through standardization and providing information.









