Public relations (PR) involves strategic communication to build mutually beneficial relationships between organizations and their stakeholders. It requires skills in various areas including communication, research, negotiation, and problem solving. PR professionals use tools like the RACE process (research, action, communication, evaluation) and work in fields such as media relations, publicity, and community outreach. While related to advertising and marketing, PR differs in that its goal is to generate goodwill rather than directly sell products. An integrated approach uses various strategies and tactics to consistently convey messaging through multiple channels.
The Challenge ofPublic Relations
PR is multifaceted
A public relations professionals must have skills in
Written and interpersonal communication
Research
Negotiation
Creativity
Logistics
Facilitation
Problem solving
“Public relations isa strategic
communication process that builds
mutually beneficial relationships
between organizations and their
publics.” - PRSA
8.
Key Terms
Deliberate
Planned
Performance
Public interest
Two-way communication
Strategic management of competition and
conflict
Relationships*
9.
The RACE Process
Research
What is the problem?
Action
What is going to be done about it?
Communication
How will the public be told
Evaluation
Was the audience reached & what was the effect?
10.
The Components ofPublic Relations
Counseling
Research
Media relations
Publicity
Employee/member relations
Community relations
Public affairs
Government affairs
Issue management
Financial relations
Industry relations
Development/Fund-raising
Multicultural relations/workplace
diversity
Special events
Marketing communications
11.
PR vs. Journalism
Public Relations
• Use many
components
• Advocates
• Defined publics
• Many channels
Journalism
• Uses only two
components
• Objective observers
• Mass audience
• One channel
12.
PR vs. Advertising
Public Relations
•Variety of
communication tools
•Specialized audiences
• Broader in scope
• Fills a support role
• Creates a favorable
environment for
organization’s survival
Advertising
•Mass media outlets
• External audiences
• Is a communications
function
• Is a communication tool
in PR
• Sells goods / services
13.
PR vs. Marketing
Public Relations
• Builds relationships &
generates goodwill
•Deals with publics,
audiences &
stakeholders
Marketing
• Sells products / services
•Deals with target
market, consumers &
customers