What is Public Relations?
The Challenge of Public Relations 
 PR is multifaceted 
 A public relations professionals must have skills in 
 Written and interpersonal communication 
 Research 
 Negotiation 
 Creativity 
 Logistics 
 Facilitation 
 Problem solving
PR is changing.
The Digital Age of 
PR 
Michael Sebastian, PR Daily
What is PR?
“Public relations is a strategic 
communication process that builds 
mutually beneficial relationships 
between organizations and their 
publics.” - PRSA
Key Terms 
 Deliberate 
 Planned 
 Performance 
 Public interest 
 Two-way communication 
 Strategic management of competition and 
conflict 
 Relationships*
The RACE Process 
Research 
What is the problem? 
Action 
What is going to be done about it? 
Communication 
How will the public be told 
Evaluation 
Was the audience reached & what was the effect?
The Components of Public Relations 
 Counseling 
 Research 
 Media relations 
 Publicity 
 Employee/member relations 
 Community relations 
 Public affairs 
 Government affairs 
 Issue management 
 Financial relations 
 Industry relations 
 Development/Fund-raising 
 Multicultural relations/workplace 
diversity 
 Special events 
 Marketing communications
PR vs. Journalism 
Public Relations 
• Use many 
components 
• Advocates 
• Defined publics 
• Many channels 
Journalism 
• Uses only two 
components 
• Objective observers 
• Mass audience 
• One channel
PR vs. Advertising 
Public Relations 
•Variety of 
communication tools 
•Specialized audiences 
• Broader in scope 
• Fills a support role 
• Creates a favorable 
environment for 
organization’s survival 
Advertising 
•Mass media outlets 
• External audiences 
• Is a communications 
function 
• Is a communication tool 
in PR 
• Sells goods / services
PR vs. Marketing 
Public Relations 
• Builds relationships & 
generates goodwill 
•Deals with publics, 
audiences & 
stakeholders 
Marketing 
• Sells products / services 
•Deals with target 
market, consumers & 
customers
PR Supports Marketing 
Eight ways public relations supports marketing: 
 Develops new prospects 
 Provides third party endorsements 
 Generates sales leads 
 Paves the way for sales calls 
 Stretches dollars 
 Provides inexpensive literature 
 Establishes credibility 
 Helps sell minor products 
Copyright © 2013 Pearson Education, Inc. All rights reserved.
An Integrated Perspective 
Public Relations 
Advertising Marketing
Toward an Integrated Perspective 
Concept of integration: 
To use a variety of strategies and tactics to convey a 
consistent message in a variety of forms 
 Global/multicultural 
 Research based 
 Relationship focused 
 Internet/new media oriented 
 Toolbox-driven tactics 
Copyright © 2013 Pearson Education, Inc. All rights reserved.

Introduction to Public Relations | What is PR?

  • 1.
    What is PublicRelations?
  • 3.
    The Challenge ofPublic Relations  PR is multifaceted  A public relations professionals must have skills in  Written and interpersonal communication  Research  Negotiation  Creativity  Logistics  Facilitation  Problem solving
  • 4.
  • 5.
    The Digital Ageof PR Michael Sebastian, PR Daily
  • 6.
  • 7.
    “Public relations isa strategic communication process that builds mutually beneficial relationships between organizations and their publics.” - PRSA
  • 8.
    Key Terms Deliberate  Planned  Performance  Public interest  Two-way communication  Strategic management of competition and conflict  Relationships*
  • 9.
    The RACE Process Research What is the problem? Action What is going to be done about it? Communication How will the public be told Evaluation Was the audience reached & what was the effect?
  • 10.
    The Components ofPublic Relations  Counseling  Research  Media relations  Publicity  Employee/member relations  Community relations  Public affairs  Government affairs  Issue management  Financial relations  Industry relations  Development/Fund-raising  Multicultural relations/workplace diversity  Special events  Marketing communications
  • 11.
    PR vs. Journalism Public Relations • Use many components • Advocates • Defined publics • Many channels Journalism • Uses only two components • Objective observers • Mass audience • One channel
  • 12.
    PR vs. Advertising Public Relations •Variety of communication tools •Specialized audiences • Broader in scope • Fills a support role • Creates a favorable environment for organization’s survival Advertising •Mass media outlets • External audiences • Is a communications function • Is a communication tool in PR • Sells goods / services
  • 13.
    PR vs. Marketing Public Relations • Builds relationships & generates goodwill •Deals with publics, audiences & stakeholders Marketing • Sells products / services •Deals with target market, consumers & customers
  • 14.
    PR Supports Marketing Eight ways public relations supports marketing:  Develops new prospects  Provides third party endorsements  Generates sales leads  Paves the way for sales calls  Stretches dollars  Provides inexpensive literature  Establishes credibility  Helps sell minor products Copyright © 2013 Pearson Education, Inc. All rights reserved.
  • 15.
    An Integrated Perspective Public Relations Advertising Marketing
  • 16.
    Toward an IntegratedPerspective Concept of integration: To use a variety of strategies and tactics to convey a consistent message in a variety of forms  Global/multicultural  Research based  Relationship focused  Internet/new media oriented  Toolbox-driven tactics Copyright © 2013 Pearson Education, Inc. All rights reserved.