Effective communication skills

Effective communication skills

• 1.
  Communication Skills Your key to personaland professional success.
• 2.
  How important iscommunication in your every day life?  Oh, I’m not a politician or a lawyer so I won’t have to make speeches or fight a case .  I took a communication class once in college.
• 3.
  Explaining the importanceof communication is like explaining the importance of breathing!
• 4.
  Why do wecommunicate  Expressing our thoughts, our ideas, our feelings, our views  Sharing information  Giving advice  Teaching  Consulting  Learning  Writing rules and laws  For expressing our creativity  For expressing our life philosophy  Sharing the findings of our research work  Selling goods and services  Publicity and advertising  Networking with people with common interests
• 5.
  Importance of Communicationat Workplace • Employers hire effective communicators • Survey: 500 executives or managers link communication skills to professional success
• 7.
  Will I reallyhave to write?  Secretaries or PA will do all my writing.  I’ll use form letters and templates when I need to write.  I’m being hired as a psychologist, not a writer.  I’ll just pick up the phone.
• 8.
  Forms of organizational communication Internal –operational Communication  External –operational Communication  Personal Communication
• 9.
  Internal-Operational Communication  Allthe communication that occurs in conducting work within an organization is classified as internal-operational communication.  Implementation of organizational operating plan  Operating plan- The procedure that the organization has developed to do whatever it was formed to do– to manufacture products, provide a service, or sell goods.
• 10.
  Examples of Internal-Operational Communication Ordersand instructions Oral exchanges among workers Reports concerning official trip, lab experiment etc.
• 11.
  External-operational communication  Thework-related communication that an organization does with people and groups outside the organization.  Communication with clients, service companies, customers and general public etc.  Salespeople’s talk, telephone callbacks, follow-up service calls, brochures, print and audio-visual ads  Company’s image is dependent on external-operational communication
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  ………………………Continued  Public Relations Planned publicity  Community service  Environmental friendliness of the organization’s products
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  Personal Communication  Exchangeof information and feelings in which we human beings engage whenever we come together  Not a part of the business’s plan of operation but can have a significant effect on the success of that plan.  Effect on the attitudes of the employees  Absolute denial of personal communication could lead to emotional upset.
• 14.
  Communication Network ofthe Organization The Formal Network The Informal Network
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  The Formal Network Well-established channels of information flow  Formal Channels---- main lines of operational communication  Downward Communication  Upward Communication  Horizontal Communication  Diagonal Communication
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  The Informal Network Consist of personal communication  Such communication follows no set pattern  Complex network  Grapevine
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