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Communication 2016
The document outlines strategies and elements for improving communication in the workplace, emphasizing the importance of effective verbal and non-verbal communication as well as the role of cultural awareness. It covers various forms and channels of communication, effective listening, and methods for enhancing workplace interactions. Additionally, it addresses the impact of communication on job satisfaction and productivity, while identifying common barriers and suggesting ways to overcome them.
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Communication 2016
- 1. Go from goodto great by…IMPROVING COMMUNICATION IN THE WORKPLACE London HR and Training July 2016
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- 3. Intro - LondonHR and Training • London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden • 10 years in banking • 20 years in training and human resources • Business owner since 2007 • The core services provided by London HR and Training are: - Reducing costs and saving time through bespoke HR initiatives and projects - Training course design and delivery - Services for job seekers Page 3
- 4. Contents5-6 Definitions 7-8 Elementsof effective communication 9-11 Forms of communication 12-14 Channels of communication 15-16 Specific communication strategies 17-18 Multicultural communication 19-20 Skilful conversations 21-22 How do I say that? 23-24 Becoming better at meetings 25-26 Managers, persuasion and communication 27-28 Questioning skills 29-31 Effective listening 32-34 Strengthening your interactions within the workplace 35-37 Emails 38-39 Social media and communication 40-41 Evaluating communications effectiveness 42-44 Impact of effective workplace communication 45-46 Barriers to effective communication 47-48 Exercise 49-50 To sum up…
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- 8. Elements of effective communication •Built on a shared sense of purpose and aligned to business strategy • Receives attention and support from senior leadership • Is driven by genuine dialogue • Is part of the expectation of good people management • Draws on a range of digital channels and tools • Is reviewed and assessed for effectiveness Page 8
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- 10. Forms of communication1 of 2 Verbal communication • Vocal expression • Choice of words • Tone, pitch and rate of speech Page 10
- 11. Forms of communication2 of 2 Non-verbal communication • Body language • The way the voice is used Page 11
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- 13. Channels of communication 1of 2 • Text Email Telephone FTF Amount of information transmitted Page 13
- 14. Channels of communication 2of 2 • Upward communication • Downward communication Page 14
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- 16. Specific communication strategies • Regularityand consistency of communication • Honesty and straight talking • Clarity about the message Page 16
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- 18. Multicultural communication • Keepan open mind • Have at least some knowledge of people’s cultural backgrounds • Practice active listening • Watch your non-verbal communication • Maintain a personal touch Page 18
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- 20. Skilful conversations • Buildcore skills • Speak from the heart • Dare to disagree • Embed an internal coaching approach • Invest in groups Page 20
- 21. How do Isay that?
- 22. How do Isay that? • Document • Consult • Schedule a private meeting • Listen to the employer’s response • Follow up Page 22
- 23. Becoming better atmeetings
- 24. Becoming better atmeetings • Prepare • Start on a strong footing • Making your mark • Improving the discussion • Handling challenging behaviour • Wrapping up Page 24
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- 26. Managers, persuasion and communication •Definition of persuasion • Key ingredients in presenting a persuasive message • Talking straight and fast • Enhancing approachability • Communication skill subsets • The bad news sandwich Page 26
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- 28. Questioning skills • Openquestions • Clarifying questions • Leading questions • Closed questions Page 28
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- 30. Effective listening 1of 2 Levels where listening takes place • Ignoring • Pretending to listen • Selective listening • Attentive listening • Empathic listening Page 30
- 31. Effective listening 2of 2 • Skip-level meetings • 360 degree feedback Page 31
- 32. Strengthening your interactions withinthe workplace
- 33. Strengthening your interactions withinthe workplace 1 of 2 • View communication as role modelling • Consider which mode to use • Take into account your audience • Keep it simple • Choose your words carefully • Be aware of body language and tone of voice Page 33
- 34. Strengthening your interactions withinthe workplace 2 of 2 • Listen • Communicate-or else • Don’t make promises you can’t keep • Solve problems Page 34
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- 36. Emails 1 of2 • Greetings • Closings • Differences • Status • Social distance • Gender Page 36
- 37. Emails 2 of2 • Advantages of using email over other alternative modes of communication Page 37
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- 39. Social media and communication •Enabling employee interaction and a sense of unity • Quickly resolving operational issues, especially across a dispersed workforce • Encouraging collaboration across teams or departments • Giving employees greater voice • Gaining insight into issues that affect employees and their work Page 39
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- 41. Evaluating communications effectiveness Two levelsexist • Overall culture of communication within the organisation • Success against specific objectives Page 41
- 42. Impact of effective workplacecommunication
- 43. Impact of effectiveworkplace communication 1 of 2 • Creates job satisfaction • Lesser conflicts • Increases productivity • Formation of relationships • Proper utilisation of resources Page 43
- 44. Impact of effectiveworkplace communication 2 of 2 Improving impact • Sender’s responsibilities • Receiver’s responsibilities Page 44
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- 46. Barriers to effective communication •Environmental barriers • Personal barriers • How to overcome them Page 46
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- 50. To sum up… •Conclusion • Summary • Videos • Useful links Page 50