Save on Best Selling Women's Boots and Free Shipping and Returns.
Expires 1/1/2026
Delivering happiness daily.
Free Shipping
Save on Best Selling Women's Boots and Free Shipping and Returns.
Expires 1/1/2026
Founded in 1999 as an online retailer that exclusively sold shoes, Zappos has expanded its offerings 25 years later to include everything from clothing to jewelry, handbags and, of course, footwear of all kinds. The company is known for its competitive pricing, extensive selection of brands and strong customer service. In fact, Zappos was one of the first online retailers to provide free next-day shipping and free returns. In 2009, Zappos was acquired by Amazon, but it continues to operate with its own distinct culture and values. Those include 10 core principles such as "be humble," "embrace and drive change" and "create fun and a little weirdness."
Senior Style Writer
You can return eligible items for a full refund within a year of purchase. To start your return, log into your Zappos account. You will receive either a free return shipping label or a return code that can be scanned at the designated drop-off location. You can check the status of your return and refund in your account. Please note that it may take up to 30 days for your return to be processed and refunded once it arrives at Zappos' fulfillment center.
After you place your order, Zappos will send you emails with updates, including the expected delivery date for your items. You can also check the "View Orders/Returns" section in your Zappos account for details on past and current orders, along with tracking information.
Yes, Zappos offers free shipping on all orders. There are no order minimums or other requirements for this perk.
You can exchange an eligible item instead of returning it for a refund, which is useful if you ordered the wrong size. Simply log into your Zappos account. If an item is eligible for a self-service exchange, you will see that option in your account. If the self-service exchange option is not available, you can contact Zappos to start the exchange.
You can return eligible items for a full refund within one year. Returns must be unworn, in the condition you received them and in their original packaging. Some items may come with an attached security tag; returns without the original security tag or with a damaged tag may not be eligible for a refund. Additionally, items marked as "Final Sale" do not qualify for returns.