Migrating to open unified communication

Migrating to open unified communication

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  Moving to anew UC Platform 10 slides, 10 bullets to remember Olle E. Johansson * [email protected] * Twitter oej © Copyright Edvina AB, Sollentuna, Sweden 2012. All rights reserved.
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  1. Learn andlab • Install an Asterisk or a FreeSwitch server • Buy a few different SIP phones • Get SIP softphones • Understand the technology • Attend this workshop!
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  2. Take inventory •Check all the PSTN lines • PRI lines, internal leased lines, alarms, elevator phones, POS connections • Check current equipment • Protocol support in phones and PBX • SIP or PRI trunks in the PBX
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  3. List usedPBX services • List all current PBX services • Try to understand who uses what • Who depends on what? • Find the set that few uses and no one depends on and delete it from the list • Focus on the important services and the new services - presence and IM
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  4. Identities and name space • The address plan is important • Phone numbers and internal numbers • SIP addresses • Both email-style and numeric • Domain management • LDAP/AD integration
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  5. Migrate, migrate •Is there a way to connect the new platform with the old • Can you migrate department by department or in some other way? • Synch this with cancellation of old lines
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  6. Integrate • Thereis a cost of managing user accounts and groups • Try to build on the IT-departments systems • LDAP, Active Directory • The new system needs to be managed like any server - SNMP, Nagios/Icinga and other management platforms
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  7. Work withopen source • Build local knowledge and participate • Or hire consultants and have them contribute back • Consider sharing source code with fellow institutions • Look at it from a professional and financial point of view.
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  8. Security • Considerwhich type of security that is needed for every use case • CDRs and logs contains important information • Some phone calls or networks may need security
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  9. Integrate cellphones • Mobile extensions • Control PBX services in smart phones • Callback, dial-through • Wifi/Softphone reachability when travelling • Make cell phone users part of the platform
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  10. It’s allabout marketing • You have to sell the new platform to the users • Before you do the switch! • Let them be part of the project • Make it easy to learn and use • This requires hard work
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  Most important: Use openstandard protocols to get interoperability in your realtime communications network. AVOID VENDOR LOCK-INS.