Introduction to Data Management Maturity Models

KINGLAND.COM
TOPIC
Introduction to Data Management
Maturity Models
PRESENTED TO:
Webinar
July 28, 2016
Discover the Confidence of Knowing.

Today’s Agenda
Agenda Topics
Review of the key points from the first Webinar
Overview of Capability Maturity Models
Discussion of Data Management Maturity (DMM) Model
Discussion of Data Management Capability Assessment
Model (DCAM)
Model Usage Considerations
Introduction to Data Management Maturity Models
Data Management
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Data Management
Data Management Maturity: Defined
Data Management
• The business functions that develop data, and/or
execute plans, policies, practices and projects that
control, protect, deliver and enhance the value of
data.
Data Management Maturity
• The ability of an organization to precisely define,
easily integrate, protect, effectively retrieve, and
deliver data that is fit for purpose for both
internal applications and external purposes .
Metadata is data too, and is required to be proactively managed

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Data Management
Current State of Data Management Maturity
Data Management Maturity is relatively new, and without it, quality is generally
poor
• Virtually no formal measures of data management maturity, though some measures of
data management program implementation
• No more than ~ 33% of organizations have an active, formal data management program at some level
of implementation1
• Nearly 50% of existing formal data management programs are 1 year old or less1
• Data Quality measures as a proxy for mature data management activities indicate strong
need for improvements
• Measured data quality is reported to indicated ~25-30 percent of organizations have data quality
issues2
• Amount of companies reporting data quality issues is increasing2
• Business demand and regulatory pressures are driving recognition that data management
is a business issue and needs to be improved under formalized programs
• Business demand for Master Data Management, Data Science and Predictive Analytics require
foundational improvement for pro-active management of data from origination through the entire data
flow and lifecycle
• Industry regulations are requiring certain data governance and oversight capabilities
• Surveys show measured improvements in the ability to reduce risk, increase business agility and
increase revenue through formalizing a data management program3
1. EDM Council “Data Management Industry Benchmark Report”, 2015 and Financial Information Management Report; “Modernizing Data Quality & Governance”,
2016
2. Experian “The Data Quality Benchmark Report”, 2015, and Blazent report, “The State of Enterprise Data Quality”, 2016

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Data Management
Mature Data Management Program Success Matrix
With these you will achieve… …this
Operational
Control
Environment
Funded
Implementation
Confusion
Data Quality
Strategy
Funded
Implementation
Dissatisfactio
n
Data Quality
Strategy
Operational
Control
Environment
Data
Management
Strategy
Funded
Implementation
Exasperation
Governance
Structure
Operational
Control
Environment
Frustration
Data Quality
Strategy
Governance
Structure
Operational
Control
Environment
Funded
Implementation
Inconsistency
Data Quality
Strategy
Governance
Structure
Data
Management
Strategy
Governance
Structure
Data Quality
Strategy
Funded
Implementation
Operational
Control
Environment
Data
Management
Strategy
Data
Management
Strategy
Data
Management
Strategy
Governance
Structure
Operational
Control
Environment
Funded
Implementation
Data Fit for
Purpose
Data Quality
Strategy
Data
Management
Strategy
Governance
Structure

Capability and Maturity Models
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Capability and Maturity Models – what are these things?
• Designed on the premise that the quality of a system or product
is highly influenced by the quality of the process used to
develop and maintain it
• Compendium of objective statements of activities designed to
provide guidance for organizations to progress along a measured
path of improvements for a particular set of business activities
• Typically ~5 levels of increasing capability or maturity
• Developed over a period of time leveraging subject matter experts with a
range of experience
• Designed to be universally applicable for any type or size of
organization
• Define the what, not the how

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“All Models are Wrong, But Some are Useful”
Subject of a paper written for a Statistics Workshop, arguing that the existing ‘real world’
“cannot be exactly represented in a model”, but that models can still be “illuminating and
useful”
• As true for Capability and Maturity Models as it is for statistical models
• Capability Maturity Models used since early 1990’s
• First CMM commercially developed by Carnegie Mellon University through funding
DoD, related to software engineering
• CMMI Model currently used globally by thousands of organizations of all types and
sizes
• Organizational Applicability
• Requires detailed understanding of the expectations articulated in the models
• Requires understanding of the goals, rationale of the activities
• Ability to interpret the models to the specific culture and needs of the organization
• Content is presented in a topical structure, not an operational or implementation
sequence
George Box, Statistician, 1978

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How Models are used
• Capability versus Maturity
• Capability. The validated achievement of performing individual functions
• Maturity. A defined level of relative collective capabilities within a specific domain of
work, and degree of optimization of the capabilities
• Useful for benchmarking
• Objective measurements of achievement provide measurements of organizational
capabilities or maturity
• Useful for tracking progress of improvement objectives
• Useful to compare against peers
• Different levels of assessment
• Affirmation/sentiment-based assessment. “I believe we do that.” Useful for initial
benchmarking and gap analysis
• Evidence-based assessment. Objective, third-party evaluation of direct evidence
of the execution of each activity statement in the model. Required for formal
reporting and benchmarking against peers

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Measuring Data Management Maturity
• Released by the Enterprise Data
Management (EDM) Council in 2015
• Designed to guide organizations to
a mature data management
program
DMMSM
• Released by CMMI Institute in 2014
• Designed to encompass all facets
of data management
Kingland is the only firm currently certified to consult on both models

Data Management Maturity (DMMSM)Model
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DMM Model History
March 2009; EDM Council and Kingland
Systems pitch concept to SEI (Developer
and steward of CMM/CMMI at the time)
Sep 2010; EDM Council initial working
group formed for content development
Feb 2012; content turned over to SEI (now
CMMI Institute) for transition into an
objective model
Feb 2013; Initial model completed and pilot
engagements initiated (Microsoft engaged
in 1st pilot)
2013 – 2014; Model underwent 3 additional
major revisions and Peer Review, Pilot
engagements continued
August 2014 V1.0 released
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DMM

Data Management Maturity (DMMSM) Model
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Data Management Strategy
Data Operations
Platform & Architecture
Data Governance
Data Quality
Supporting Processes
Data Management Strategy (DMS)
Communications (COM)
Data Management Function (DMF)
Business Case (BC)
Program Funding (PF)
Measurement and Analysis (MA)
Process Management (PRCM)
Process Quality Assurance (PQA)
Risk Management (RM)
Configuration Management (CM)
Governance Management (GM)
Business Glossary (BG)
Metadata Management (MM)
Data Quality Strategy (DQS)
Data Profiling (DP)
Data Quality Assessment (DQA)
Data Cleansing (DQ)
Data Requirements Definition (DRD)
Data Lifecycle Management (DLM)
Provider Management (PM)
Architectural Approach (AA)
Architectural Standards (AS)
Data Integration (DI)
Data Management Platform (DMP)
Historical Data, Retention and Archiving
• Over 400 functional statements of
practice
• Focuses on the ‘state of activities’ vs.
state of the art
Guidance for complete data management continuum
• Infrastructure
support
practices for
organizational
instantiation
DMM

DMM Model Process Area Construct
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DMM

DMM
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DMM Levels
Designed to provide guidance for, and the ability to measure, increased data management
maturity across all aspects of data management
Activities are Informal and ad
hoc.
Dependent on heroic efforts and
lots of cleansing
Activities are deliberate, documented and
performed consistently at the Business unit
DM practices are aligned with strategic
organizational goals and standardized across all
areas
DM practices are managed and governed through
quantitative measures of process performance
DM processes are regularly improved and optimized
based on changing organizational goals – we are seen
as leaders in data management

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DMM
Functional Practices
Functional Practice Statements
• Statements designed specifically to describe functional capabilities within the topical subject of the
Process Area (PA)
• Example, from Data Integration Process Area
• Functional statements of higher level build on lower level practice expectations
• Level 3 functional statements were designed as minimum target state
Practice Statement
Elaboration Text

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DMM
Infrastructure Support Practices (ISPs)
Infrastructure Support Practices
• Activities designed to enable and sustain the manifestation of the process area activities into the culture
across the organization
• Part of the control ecosystem
• Every practice expected as part of every Process Area at the designated levels
Level 2 Level 3

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DMM
DMM Capability and Maturity Requirements
Capability Measures
• Scored by Process Area (PA)
• All capability statements within a PA up through a
particular level
• Example; Capability level 3 in the Data Profiling
Process Area requires performance of all level 1, level
2, and level 3 practice statements in the PA
Maturity Measures
• Scored by Process Area (PA), by category or whole model
• All capability statements within a PA up through a
particular level, plus fully implemented across all ISPs for
the appropriate level

Data Management Capability Assessment Model
(DCAMTM)
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DCAM History
March 2009; Origin with the pitch for a
maturity model to SEI (Developer and
steward of CMM/CMMI at the time)
Sep 2010; EDM Council initial working
group formed for content development
Feb 2012; content turned over to SEI (now
CMMI Institute) for transition into the DMM
Model
Jan 2014; Work initiated by EDM Council
on DCAM. Desire for a different type of
model
2014 – 2015; Model underwent 3 major
revisions and Peer Review. Pilot
engagements with banks
July, 2015 V1.1 released
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DCAM

Data Management Capability Assessment Model
(DCAMTM)
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Guidance for data management program
• Focused on capabilities to establish,
enable and sustain a mature data
management program
• 37 prescribed capabilities with 115 sub
capabilities
• Measurement criteria leading to an
optimized program
DCAM

DCAM Component Construct
DCAM
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DMM
Capabilities, Sub-capabilities and Capability Objectives
Capability Statements
• Affirmatively worded statement of the state of something that should exist
Sub-capability Statements
• Singularly focused statement of the fact of something that must be accomplished or in place in order to
achieve the parent capability statement
• Includes amplifying narrative and capability objectives
• Accomplishment is measured based on Sub-capabilities
Sub capabilities
Capability Statement
Example from Data Management Strategy

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DCAM Implementation Levels
Designed to provide guidance for, and measure, the journey towards implementation of a control
environment supporting data management
Not
Initiated
Things happen (sometimes), no defined process or controls
Controls
Conceptualize
d
Awareness of needs, concepts and conversations about how
Controls in
development
A strategy to develop process and controls is
underway, with documentation started
Controls
validated
Stakeholders have validated the
documented guidance
Controls
Implemented
The strategy, processes and controls
for the governance program are in
place and being followed
Controls
Enhance
d
Deliberate changes are
occurring to enhance the
program
DCAM
Initial target

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DCAM
DCAM Capability Measures
Capability Measures
• Scored at Sub-capability level
• Roll-up to capability and component levels
• Each Sub-capability has defined criteria for each level
• Not all are scored to level 6 (Enhanced)
Examples from Business Case and Data Governance components

DMM Model
Designed to provide detailed guidance
via a ladder of increased capabilities
across all activities
DCAM
Designed to measure progress towards
full implementation of a data
management program
DMM Model v DCAM
DCAM
DMM
Model
Focus on program
development and
implementation
Specific activity guidance for
all aspects impacting data
Management, including data
management program
Measures level of
program implementation Measures level of
capabilities across the
organization
Both models address expectations for data governance and stewardship,
but have substantial differences
Both models support use as a means to measure current state and objective
measurements of progress for the content guidance contained in the
respective models
Scoping and use of the Models
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Data Management Cycle
Work defined by the top components are intended to drive the
activities performed by the bottom components

DCAM
DMM
Model
Focus on program
development and
implementation
Specific activity guidance for
all aspects impacting data
Management, including data
management program
Measures level of
program implementation Measures level of
capabilities across the
organization
DMM Model v DCAM
The guidance and controls from the data management program should inform
and influence all the day-to-day activities of data management
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DCAM DMM

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Key Considerations About the Models
• Both models help clarify roles of stakeholders and reinforce collaboration between
business and IT through shared understanding
• Both models provide guidance on necessary components of data governance and a data
management program
• “Which Model should I use”?
• Not an easy, binary decision.
• Current state
• Primary organizational driver
• Intended use for the model chosen
• Level organizational buy-in and support
• Ease of accepting change
• Organizational size and complexity
• Operational expertise related to all things ‘data management’
• Types of data domains (DCAM written predominately for financial services)
• Three bears soup problem; DCAM is 55 pages, DMM is 230 pages
• Both require training and expertise to fully understand and apply to be ‘just right’
• Focused on measuring towards
implementation of a program
• Solely interested in the program content
and implementation
• EDM Council membership
DCAM
• Evaluates specific organizational
capabilities for being in performed
• Program expectations interspersed
throughout the model, injected into certain
operational expectations
DMM

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How the Models are Being Used
• Workshops
• Same as Training, plus…
• Focused discussions on content within organizational context
• Affirmation-based baseline and gap analysis for clear path
forward
• Assessments
• Program scope validation
• Affirmation-based for indicative gap assessment
• Evidence-based assessment for unambiguous risk posture
against expected capabilities
• Identified strengths and weaknesses
• Formalized benchmark for peer comparison (if evidence
based) or improvement initiatives
• Training
• Identifying necessary participants in the organization
• Education on model expectations
• Establishing shared understanding and vision
• Self-directed
• Acquire and read the model
• Self-assess gap analysis
• Initiate improvement plans

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Next Webinar
• Deeper dive into scoping your use of the models
• Which model and what type of use
• Case study discussions of different organizations
use of the models
• Large enterprise B2B example
• Mid-sized financial industry example
• Small, focused data repository example
• Discussions of specific values achieved
Last in the series

KINGLAND.COM
For more information on data governance and
maturity – http://www.Kingland.com/data-maturity-
overview
jeff.gorball@kingland.com
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