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Improving usability with Oracle
BT operates globally, providing telecommunications and IT services while combating spam through automated systems. The usability of applications is a key focus, as organizations seek high usability interfaces over complex development features. Effective usability management includes proper error handling and the collection of usability metrics to improve user experience.
Improving usability with Oracle
- 1. Oracle usability boardEurope founders meeting Mark Morrell – BT Intranet manager http://markmorrell.wordpress.com
- 2. Some things youmight not know about BT...... BT operates in over 170 countries as one of the world’s leading providers of communications solutions and services. We provide networked IT services, local, national and international telecommunications services, and higher value broadband and internet products and services. Sorting out spam - Around 90 per cent of e-mails on the internet are spam. BT introduced the world's first fully-automated 'spam buster' system in October 2006. Financial centres across the globe - 60,000 traders in over 800 trading firms across 51 countries rely on BT’s voice applications and integration technologies.
- 3. Oracle applications BTuses E-Business Suite Oracle UCM 10GR3 PeopleSoft Siebel BEA WebLogic … ..and many, many, more!
- 4. Out of thebox Conflict: while organisations want usable applications, developers want systems they can maintain and upgrade. Out of the box usability is more important than providing developers with extra widgets to add features and functions which may (or may not) be implemented well to aid usability. It should be the default (and least effort) to deploy interfaces that have high usability. Configuration should be ‘easy’ and ‘safe’.
- 5. What good usabilitylooks like Position inputs forms, labels, buttons and error messages appropriately: Error message Error Error message Error
- 6. Managing usability Everytime a system generates an error message somebody has just wasted your organisation’s time trying to do the wrong thing. It’s not enough to stop an error being submitted to the database. You should aim for nobody trying to enter that data in the first place Systems should collect usability metrics by default, and as much as possible, so the business can correct ‘wrong turnings’ in navigation, buttons clicked and then undone, fields left un-entered, etc.