Establishing a Mentoring Program

              What Leaders and Managers
                    Need to Know




Mentoring                  1                   Version: A.05
Questions

  • Do you have a formal mentor program in place?

  • Which job positions are included?

  • Does your program have structure/defined goals?

  • Do you provide formal mentor training?




                             2
Agenda

  •   What is a Mentor
  •   Reasons for Mentoring
  •   Program Components
  •   Benefits
  •   Pitfalls
  •   Assessment
  •   Systran’s “Train the Mentor”
  •   Summary



                             3
What is a Mentor?


     Definition

     • One person shares knowledge, skills, information and
       perspective to foster the personal and professional growth of
       someone else


     Different From Coaching/Training

     • Mentoring includes guidance, role modeling, problem solving in
       addition to learning new knowledge and skills
     • Mentoring focuses on building a relationship between the
       parties to allow greater flow of information, insight, and
       networking
     • Mentoring involves more situational, real world learning events


                                     4
Reasons for Mentoring

  • Need for skilled workforce
  • Transfer of knowledge and skills
  • Knowledge capture/retention
  • Decrease time required to achieve competency
  • Address under performance/not meeting business
    objectives
  • Need for future leaders/managers
  • Organizational development and
    culture change
  • Reduce turnover/increase retention

                          5
Mentoring Program Components



                                                               Successful
                                                               Mentoring
               Measurement                                      Program
                                           Evaluation
    Defined,
  Attainable
       Goals          Communication & Training



       Management Commitment
                                    “Training is a crucial component for an
                                    effective, planned mentoring program.”

                                     - Accountability: Measuring Mentoring and
                                    Its Bottom Line Impact
                                    Review of Business, Spring/Summer 2000
                               6
Mentoring Benefits


                    • Transfer of knowledge and skills
    Performance     • Better teamwork and sharing of information
   improvement      • Reduce time to competency for new employees


    Understand
                    • Business objectives
   organizational   • Regulatory compliance
     values and     • EHS
        goals

                    • Leaders and managers
     Develop        • Low performers
    employees       • New employee/new job role


                                7
Mentoring Program Pitfalls




  Design Problems             Organizational Issues     Other
  • Unrealistic objectives    • Lack of commitment      • Geography constraints
  • Failure to train how to     by management           • Others
    mentor                    • Changes expected too      misunderstanding the
  • Inadequate resources        quickly                   relationship
  • Failure to plan for       • Organizational          • Real world events
    problems                    structure or barriers
  • Failure to include        • Pairing problems
    program
    assessment/evaluation




                                        8
Program Assessment

  Steps for Measuring Success

  1. Establish baseline numbers
  2. Monitor the program
    •   Process/implementation
    •   Outcomes/results
  3. Measure mentoring activity
  4. Evaluate program results




                             9
Systran’s Train the Mentor


                            Learning
                             Theory



         Competency                           Practical
        Demonstration                         Methods




                Hands-on               Real World
                Exercises               Examples



                              10
Summary

                  •   Increases transfer of knowledge and skills
   Mentoring      •   Reduces time to competency
  Effectiveness   •   Improves performance and communication
                  •   Increases retention/reduces turnover


                  • Provide resources for planning, coordination,
  Management        and execution
  Commitment      • Define clear goals and expectations



                  • Defined, attainable goals
  Preparation     • Measurable activities
  and Training    • Trained mentors


                             11
For questions, please contact:

                  David Hirsch

           dhirsch@systraninc.com
               281-480-8004
             www.systraninc.com



         Performance and Compliance Solutions
 for the Hydrocarbon Processing and Energy Industries


                         12

Establishing A Mentoring Program

  • 1.
    Establishing a MentoringProgram What Leaders and Managers Need to Know Mentoring 1 Version: A.05
  • 2.
    Questions •Do you have a formal mentor program in place? • Which job positions are included? • Does your program have structure/defined goals? • Do you provide formal mentor training? 2
  • 3.
    Agenda • What is a Mentor • Reasons for Mentoring • Program Components • Benefits • Pitfalls • Assessment • Systran’s “Train the Mentor” • Summary 3
  • 4.
    What is aMentor? Definition • One person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else Different From Coaching/Training • Mentoring includes guidance, role modeling, problem solving in addition to learning new knowledge and skills • Mentoring focuses on building a relationship between the parties to allow greater flow of information, insight, and networking • Mentoring involves more situational, real world learning events 4
  • 5.
    Reasons for Mentoring • Need for skilled workforce • Transfer of knowledge and skills • Knowledge capture/retention • Decrease time required to achieve competency • Address under performance/not meeting business objectives • Need for future leaders/managers • Organizational development and culture change • Reduce turnover/increase retention 5
  • 6.
    Mentoring Program Components Successful Mentoring Measurement Program Evaluation Defined, Attainable Goals Communication & Training Management Commitment “Training is a crucial component for an effective, planned mentoring program.” - Accountability: Measuring Mentoring and Its Bottom Line Impact Review of Business, Spring/Summer 2000 6
  • 7.
    Mentoring Benefits • Transfer of knowledge and skills Performance • Better teamwork and sharing of information improvement • Reduce time to competency for new employees Understand • Business objectives organizational • Regulatory compliance values and • EHS goals • Leaders and managers Develop • Low performers employees • New employee/new job role 7
  • 8.
    Mentoring Program Pitfalls Design Problems Organizational Issues Other • Unrealistic objectives • Lack of commitment • Geography constraints • Failure to train how to by management • Others mentor • Changes expected too misunderstanding the • Inadequate resources quickly relationship • Failure to plan for • Organizational • Real world events problems structure or barriers • Failure to include • Pairing problems program assessment/evaluation 8
  • 9.
    Program Assessment Steps for Measuring Success 1. Establish baseline numbers 2. Monitor the program • Process/implementation • Outcomes/results 3. Measure mentoring activity 4. Evaluate program results 9
  • 10.
    Systran’s Train theMentor Learning Theory Competency Practical Demonstration Methods Hands-on Real World Exercises Examples 10
  • 11.
    Summary • Increases transfer of knowledge and skills Mentoring • Reduces time to competency Effectiveness • Improves performance and communication • Increases retention/reduces turnover • Provide resources for planning, coordination, Management and execution Commitment • Define clear goals and expectations • Defined, attainable goals Preparation • Measurable activities and Training • Trained mentors 11
  • 12.
    For questions, pleasecontact: David Hirsch  [email protected]  281-480-8004  www.systraninc.com Performance and Compliance Solutions for the Hydrocarbon Processing and Energy Industries 12