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Effective Communication (1).pdf
- 1. The Importance of EffectiveCommunication Provider Number: 00960 Course Number: 9629262 1 Hour CEU HR Presented by Nicole Pare’, LCAM
- 2. What Does EffectiveCommunication Mean? • Effective Communication: Communication between two or more persons wherein the intended message is successfully delivered, received and understood. • Engaged Listening • Nonverbal Communication • Managing Stress in the Moment • Asserting Yourself in a Respectful Way
- 3. Communication in theWorkplace • Effective Communication requires all components of communication interworking perfectly for “shared meaning” • There are five components to any communication in the workplace • The individual sending the message • The context for the message • The person receiving the message • The delivery method you choose • The content of the message
- 4. Workplace Benefits • EffectiveCommunication in the workplace is an integral element to business success. • Mitigates Conflict – communication is usually an underlying factor regardless of the conflict • Increases Employee Engagement – more than just talking, it’s about connecting with people • Creates Better Client Relationships – good communication is usually the difference between a satisfied customer and a disgruntled one • Results in a More Productive & Talented Workforce
- 5. Mitigates Conflict • Misunderstanding/FeelingMisunderstood • Not understanding how others communicate • Someone feeling their emotional needs are not being met or are being disregarded
- 6. Increases Employee Engagement •Understand the needs and goals of your employees • Understand what motivates and fulfills the employee • Understand employees talents and skills • Develop employee talent and utilize them to align with company goals • Improved connection between co-workers for a positive and satisfying work environment • Better relationship with managers and leaders
- 7. Create Better ClientRelationships • Understand needs • Help the customer feel understood • Present new information in a way in which the client will be more receptive.
- 8. More Productive &Talented Workforce • Understanding team talents and skills • Achieve more buy-in • Innovation and creative thought • More strategic team building
- 9. The Importance ofCommunication • Clearly explain company policies to customers and clients and answer their questions about your products and services • Foster a good working relationship between you and you staff • Poor communication will inevitably lead to unmotivated staff
- 10. Types of CommunicationSkills • More than just words, Effective Communication combines a set of 4 skills: • Engaged Listening – less about talking, more about listening • Nonverbal Communication – facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, muscle tension and breathing • Managing Stress in the Moment – when you’re in a calm, relaxed state you’ll be able to know whether the situation requires a response, or if the other person’s signals indicate to remain silent • Asserting Yourself in a Respectful Way – expressing your thoughts, feelings, and needs in an open and honest way, while standing up for yourself and respecting others
- 11. Engaged Listening • Focusfully on the speaker - don’t check your phone! • Favor your right ear • Avoid interrupting or trying to redirect the conversation to your concerns • Show your interest in what’s being said • Try to set judgement aside • Provide feedback
- 12. Nonverbal Communication • Bewareof Individual Differences • Nonverbal Signals as a Group • Use Nonverbal Signals That Match Up with your Words • Adjust Nonverbal Signals According to Context • Avoid Negative Body Language
- 13. Managing Stress inthe Moment • Recognize When You’re Becoming Stressed • Take a Moment to Calm Down • Bring Your Senses to the Rescue • Look for Humor in the Situation • Be Willing to Compromise • Agree to Disagree
- 14. Asserting Yourself ina Respectful Way • Empathetic Assertion – convey sensitivity to the other person • Escalating Assertion – employ when your first attempts are not successful • Practice Assertiveness – ask friends or family if you can practice on them first
- 15. The 7 C’sof Communication • Completeness • Conciseness • Consideration • Clarity • Concreteness • Courtesy • Correctness
- 16. Completeness • Develops andenhances reputation of an organization • Cost saving • Gives additional information where required • Better decision-making ability by the receivers • Persuades the audience
- 17. Conciseness • Time savingas well as cost-saving • Underlines and highlights the main message • Provides short and essential message • More comprehensible to the audience • Non-repetitive in nature
- 18. Consideration • Emphasize on“you” approach • Empathize with the audience and exhibit interest in the audience • Show optimism towards your audience
- 19. Clarity • Makes understandingeasier • Clarity of thoughts and ideas enhances the meaning of the message • Clear message makes use of exact, appropriate and concrete words
- 20. Concrete • Message issupported with specific facts and figures • Uses words that are clear and that build the reputation
- 21. Courtesy • Taking intoconsideration both viewpoints as well as feeling of the receiver • Positive and focused at the receiver • Uses terms showing respect for the receiver • Not biased
- 22. Correctness • The messageis exact, correct and well-timed • If the message is correct, it boosts up the confidence level • Greater impact on the receiver • Checks for the precision and accurateness of facts and figures used in the message • Uses appropriate and correct language in the message
- 23. Good Verbal Communication •Verbal communication can bring great rewards to your organization when carried out successfully • The sharing of information between individuals by using speech
- 24. Barriers To Communication •Stress and Out-of-Control Emotion • Lack of Focus • Inconsistent Body Language • Negative Body Language
- 25. Verbal Communication Techniques •Conveying feedback in a constructive manner • Disciplining employees in a direct and respectful manner • Giving credit to others • Recognizing and countering objections • Showing an interest in others, asking about and recognizing their feelings
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