eCommerce| What is next?

eCommerce| What is next?

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  P A UL Y O U N G C P A C G A N O V E M B E R 2 9 , 2 0 2 0 ECOMMERCE
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  Paul Young -Bio • CPA, CGA • Academia (PF1, FA4, FN2, MU1. and MS2) • SME – Risk Management • SME – Close, Consolidate and Reporting • SME – Public Policy • SME – Emerging Technology • SME – Business Process Change • SME – Financial Solutions • SME – Macro/Micro Indicators • SME – Supply Chain Management Contact information: [email protected]
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  AGENDA eCommerce Market Canada andeCommerce United States – Retail Sales United States – eCommerce Analytics and Supply Chain Analytics and Retail Omnichannel Watson Assistant Risk and Retail Summary
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  ECOMMERCE ADOPTION Source -https://www.emarketer.com/content/global-ecommerce-2020
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  ECOMMERCE • USA eCommercesales grow by 37% for 3Q20 - https://www.digitalcommerce360.com/article/quarterly-online-sales/
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  eCommerce Source - https://www.statista.com/statistics/220177/b2c-e-commerce-sales-cagr-forecast-for-selected- countries/
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  eCommerce Sales /Canada Source - https://www150.statcan.gc.ca/n1/daily-quotidien/200918/dq200918a-eng.htm
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  Retail Sales –October 2020 Source - https://www.census.gov/retail/index.html and https://economics.bmo.com/en/publications/detail/9cdd276c-ff0a-4a33-9dbf-7c7a2ef14e39/
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  USA retail Sales /July 2020 Source - https://economics.b mo.com/en/publicati ons/detail/ac138903- d8a5-4f95-9bdc- d0b130d331af/
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  Share of consumersin the United States using online shopping for selected product categories before and after COVID-19 as of August 2020 Source - https://www.statista.com/statistics/1134709/consumers-us-online-purchase-before-after-covid- categories/
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  Analytics / SupplyChain Management
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  Analytics and Retail
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  Omnichannel Issues Source -https://www.canadianmanufacturing.com/technology/just-go-online-quest-for- omnichannel-retail-model-falls-flat-for-some-customers-261666/
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  Omnichannel • What isOmnichannel - meaning “all” channels) revolves around your customer and creates a single customer experience across your brand by unifying sales and marketing that accounts for the spillover between channels - • Source - https://www.shopify.ca/enterprise/omni-channel-vs-multi-channel • IBM - https://www.ibm.com/industries/id- en/retail/solutions/omnichannel-commerce.html
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  Watson Assistant andRetail Testimony / Watson Assistant Demo – Watson Assistant
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  Risk Analytics /Retail OpenPages and Watson OpenPages and Compliance
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  Summary • Retailing continuesto change post-covid19 as more and more sales are moved to online model • Augment and virtual reality will play a bigger role as part of the customer service experience - https://www.globenewswire.com/news- release/2020/09/17/2095458/0/en/Augmented-Reality-and-Virtual-Reality-Market- to-See-Overwhelming-Growth-of-2-094-08-Billion-by-2027-Business-Insights- Trends-Future-Assessment-COVID-19-Analysis-and-Technology-Adva.html • Management sales and reporting will include technology like Data and AI • The new norm will force more and more business done via a digital footprint - https://www2.slideshare.net/paulyoungcga/new-normal-for-canada-and-the-world