@cliffhazell
Business Agility
with Systems, Science
and Sapiens
Cliff Hazell
Flight Levels Academy
cliff@flightlevels.io
Live & Online - June 25th 2020
@cliffhazell
@cliffhazell
@cliffhazell
@cliffhazell
How do we
move beyond
“Copy Paste”?
@cliffhazell
Three Lenses.
Sapiens
Science
Systems
@cliffhazell
Sapiens.
But…
“People
resist
change”
@cliffhazell
or…
“Won’t
work
unless we
tell them”
@cliffhazell
“If you have dead wood in
your company,
either you hired dead wood.
Or you hired live wood,
and killed it”
@cliffhazell
@cliffhazell
@cliffhazell
@cliffhazell
@cliffhazell
@cliffhazell
Safety?
Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Meeting a
Leader?
Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Making
Suggestions?
Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Retrospective?
Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Restructure?
Invest in technology that enables recovery.
‣ CI
‣ CD
‣ Slice experiments smaller.
Performance
Review?
Diversity is being
invited to the party.
Inclusion is choosing
the music.
@cliffhazell
@cliffhazell
Fix your
diversity
Intentionally
design around
exclusionary
Bias
@cliffhazell
Anonymous
CV screen
@cliffhazell
Pre-reading.
Time to
think
@cliffhazell
1 Achieved + Learned
2 Planned next
3 On our minds
4 Stressed by
5 Need help
@cliffhazell
Safety, to try.
Succeed or fail.
Acknowledge and
Design around
your Biases
@cliffhazell
@cliffhazell
Further Reading
Use the
Science
machine
@cliffhazell
@cliffhazell
“What makes a decision
great is not that it has a
great outcome. A great
decision is the result of
a good process, and
that process must include
an attempt to accurately
represent our own state
of knowledge”
“The human mind is a
story processor, not
a logic processor.”
“Intuitions come first,
strategic reasoning
second.”
“Decentralising control
requires decentralising both
authority to make decisions
and the information to make
them correctly”Don Reinertsen
@cliffhazell
Write down +
quantify your
Hypothesis
@cliffhazell
Cost of Delay.
If we had this
today, what would
the monthly
benefit be?
@cliffhazell
How many customers?
How often?
Money made?
Money saved?
…
@cliffhazell
Sequence
your Focus
Don’t let #3
block #1
@cliffhazell
Don’t let #3 block #1
Sequence your
Focus
@cliffhazell
@cliffhazell
Read more…
Quantified
Hypothesis
Focus.
Don’t let #3
block #1
@cliffhazell
Systems,
How things
fit together
@cliffhazell
@cliffhazell
NEXT DONEDEVELOPBACKLOG
a typical team board
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASE
quarterlymonthly
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASE
quarterlymonthly
EXTERNAL
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONDEVELOP
WAITING
BACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASEANALYZE
DEVELOPMENTPRODUCT
BACKLOG
WAITING
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXTBACKLOGANALYZE
DEVELOPMENTPRODUCT
BACKLOG
WAITING
DETAIL
CONCEPT
ROUGH
CONCEPT
WAITING 4
APPROVAL
WAITING 4
STEERING
COMMITTEE
WAITINGWAITING
IDEA
TRIAGE
POOL OF
NEW IDEAS
Credit: @klausleopold (LEANAbility)
@cliffhazell
NEXT DONEDEVELOPBACKLOG
WAITING 4
INTEGRATION
WAITING 4
ACCEPTANCE
WAITING 4
RELEASEANALYZE
DEVELOPMENTPRODUCT
BACKLOG
DETAIL
CONCEPT
ROUGH
CONCEPT
WAITING 4
APPROVAL
WAITING 4
STEERING
COMMITTEE
WAITING
IDEA
TRIAGE
POOL OF
NEW IDEAS
WAITING WAITING WAITING
we are so fucking AGILE, yay!!
monthly
quarterly yearly quarterlymonthly
…………………………………….……………………………………….……………………………………………………………………
we are working, yay!!
Credit: @klausleopold (LEANAbility)
Why speed up
working,
if waiting is
most of
lead time?
@cliffhazell
Visualise and
Manage flow
End-to-end
@cliffhazell
B C DA
B C DONEA B C DONEA B C DONEA
coord 1
coord 2
coord N
Level1:operational
Level3:strategy
…
team 1 team 2 team N
B C DA
deliver DONErealizeconcept
deliver DONErealizeconcept
C DONEBA
Level2:end-2-endcoordination
FLIGHtlevels
@cliffhazell Credit: @klausleopold
@cliffhazell
Further reading
Go beyond the
Team Level
Visualise
End-to-End
Flow
@cliffhazell
@cliffhazell
Increased situational awareness with
improved diversity, and inclusion
Find where to improve through visualising the
end-to-end flow.
Avoid resulting and create focus, with ordered
Hypothesis.
Sapiens
Science
Systems
@cliffhazell
Thank you!
Cliff Hazell
Flight Levels Academy
Co-Founder
cliff@flightlevel.io
Twitter @cliffhazell

Beyond copy paste with System Science and Sapiens