This tree features a married couple at the trunk of the tree, with their parents, grandparents, & great-grandparents shown in the branches above, and their children (if desired), below the base of the tree. --------------------------------------------------------------- PLEASE READ BEFORE PLACING YOUR ORDER When purchasing a custom art piece, you are paying for our labor time to create the art. A HIGH RESOLUTION DIGITAL FILE of your art is INCLUDED in the cost. We charge the art creation and printing and/or framing cost separately, because you may want to print more than one physical copy of your art and there is no reason for us to charge that labor fee more than one time. We have links to our recommended printing options below. We offer fine art quality printing and have hand selected paper and frames that will truly enhance your artwork! READ BELOW for Name Submission Instructions, Printing & Framing Options, Digital File Terms of Use, Turnaround Times, Proofing Process, and our Refund Policy. ------------------------------------------------- NAME SUBMISSION INSTRUCTIONS We have a simple way for you to submit your names. You can see the instructions in the last few images above. When you purchase a tree, the instructions will be part of your instant download and you may print them out if desired. ------------------------------ PRINTING & FRAMING To order Printing and/or Framing, you will need to add the options you would like to your cart in ADDITION to this listing. Here are some printing size recommendations for this tree: 16×20 inches 18×24 inches 22×28 inches 24×30 inches View our Printing Only Options Here: View our Printing & Framing Packages Here: --------------------------------------- DIGITAL FILE TERMS OF USE *The art and file remain the sole property of Branches, the file that you receive via email allows you to print the file as many times as you like. *The file is for Personal Use Only. *The file may NOT be sold or used for any type of profit. *The file is a flat, JPEG file (non-vector), sized to your preference, you may NOT alter the file in any way. *You may print the file as many times as you like. Prints may be given as gifts to others, but the file must remain with the original purchaser. ------------------------------------------------- TURNAROUND TIMES All turnaround times start AFTER we receive BOTH, payment AND name submissions. Turnaround times are subject to change based on communication time, and other unforeseen issues. We are usually on the quicker side, but during the Holidays and other busy times, we can be running longer than stated. Feel free to contact us if you need to know a more specific time frame. Digital Files take approximately 3-5 Business Days (M-F) to receive your PROOF, after you have reviewed your proof, you will receive your High Resolution File in approximately 1-3 additional Business Days. If you order a print(s), turnaround time is approximately 3-7 Business Days AFTER the High Resolution Digital File is completed. If you order a frame package, turnaround time is approximately 1-3 Weeks AFTER the High Resolution Digital File is completed. Shipping time is separate from the times listed above. If you have a specific deadline, please contact us and we will do all that we can to accomadate. ----------------------------- PROOFING PROCESS After your names are submitted, we will email you a low resolution file for proofing purposes. At that point we will make any changes that need to be made, and send a new proof, if needed. After a proof is approved, we cannot be held responsible for the cost of any reprinting if the customer finds error(s) after printing. If any errors are found after delivery of the file and/or print(s), we are happy to fix those errors and send you a new DIGITAL file, free of charge, within 1 month of the date that your proof was approved. After 1 month has passed, you will be charged $5 to pull up a file and make minor change(s). *Major changes are subject to a larger fee* ------------- REFUNDS Full refunds are available within 14 days of purchase IF we have not started on your order. If your order has been started, we will not issue a refund. After 14 days, but no later than 3 months, if we have not started on your order, you may exchange your order for credit towards another item, but we will not be able to send you a cash refund. We appreciate your business so much and will always do everything we can to make sure you are 100% satisfied with your order!
