slideshare.net
User Story Mapping
An empathy map is a collaborative tool designed to provide insights into users' thoughts and feelings, consisting of six sections: think & feel, hear, see, say & do, pain, and gain. It is utilized to understand the user experience by capturing and discussing their environment, behaviors, and motivations while enhancing user-centric design. The method promotes a deeper understanding of user perspectives, facilitating more empathy-driven discussions and solutions in product development...
