I have not received the email requesting a reference

It can take up to 30 hours after submission of an application for referee accounts to be created.

If you have not received an email after this time has passed, please use the graduate references log-in page to request a new password to be sent to your email address.

I have logged into Graduate References but can't see the application(s) I expected to

This might be because the application is ‘Inactive’. Please contact the applicant, who will have access to further information about the application.

What kind of file can I upload?

You may only upload Portable Document Format files (with the extension .pdf). These may be no more than 2 MB in size.

I wish to provide a reference on paper

1. Request from the applicant a copy of the appropriate Reference Instruction Form (below) with Part I completed.
2. Send the following two items as a package to the address below:
   1. The reference on headed notepaper with an original signature (we cannot accept electronic or scanned signatures)
   2. The completed Reference Instruction Form
3. Please note that if the Reference Instruction Form is not included with the reference we may have trouble matching it with the application.

Graduate Admissions Office
University of Cambridge
4 Mill Lane
Cambridge
CB2 1RZ

Can I amend or retract my reference after submission?

You are not able to amend or retract your reference once it has been submitted. Please contact the Graduate Admissions Office if you wish to make changes after submission.

I have submitted my reference but the applicant claims not to have received it

References can take up to 24 hours to appear on an applicant's account.

If the reference does not appear, please log back in to the Graduate References system and ensure that you have completed all confirmation steps. If you have not, the reference will still be listed.

A screenshot of the final page in the process is included below. Until this page is shown the reference has not been submitted. Both you and the applicant will receive an email to confirm submission of the reference at this point.