Help Desk

“The control centre is a lifeline to the patient transportation teams”

How do our people know where to go, what to do and whether to seek further assistance?

Hospitals are complex logistical environments, incorporating flows of people, essential medical goods and information, all of which have to be controlled.

This task can be solved through the implementation of a control centre such as “Pulse” - a control centre created and manned by mv2 staff, which schedules and controls all resources, people flows and material flows throughout a hospital.

The goal is to achieve optimum performance and to be responsive to exceptional circumstances in a timely and responsible fashion. There are significant benefits from such a control centre: it creates order and transparency across all of the major systems.

The Pulse model aims to regulate a hospital’s logistics the way a heart manages blood flow (and therefore the entire body’s performance), bringing a combination of consistency, flexibility, responsiveness, transparency and assurance to the entire process.

In practice, it acts as a single access to all logistics information, thus bringing:

• Quality assurance

• Consistency

• Transparency

• Performance measurement

• Proactivity

• Medical and non-medical integration

• A simpler point of contact and information for all staff

Improved performance is delivered through a combination of the following features:

• Manned 24/7 by trained experts, supported by best-in-class software and technology

• Greater responsiveness

• Flexibility and independent client access

• Performance data diagnostics