Frequently Asked Questions

Once your order has shipped you'll receive a "Shipment Confirmation" email containing an order number and a package tracking ID or a delivery confirmation number specific to your order. Use this information to track your package on one of the given links below. Please note that shipments to military APO or FPO addresses cannot be tracked.

Standard Shipping: http://www.fedex.com/us. Orders shipped via FedEx Smart Post will arrive via US Postal Service.
Second Day & Next Day Shipping: http://www.fedex.com/us.

From the day you shipped your return package to us, please allow 10-14 business days to process your return. Your refund will be processed to the credit card on your original order. Credit Card orders will see the credit on the card's next statement. Online Gift Certificate or Gift Card refunds will see the refund placed back on the original Gift Certificate or Gift Card.

Original shipping fees are non-refundable, but if we shipped you the wrong item or the item was damaged in transit, we'll refund all your shipping charges no problem.

You may also track your return package here.

We're pleased to assist you with making changes to your order; however changes to new orders can only be made within the first 30 minutes of the order being placed. After 30 minutes our team is unable to update or cancel orders, as your order is more than likely being prepared for shipment.

See an item for a lower price on another site, or at another store? No problem; we always price match. If you've already purchased an item that's now marked down, we'll refund you the difference. We'll even refund the difference if you find a lower price on PacSun.com (just has to be within 10 days after your purchase).

• Prepare to provide your PacSun.com order details or the URL of the site where you found the item and directions on how to locate it; or the name and phone number of the store where you found the item.
• After we confirm the information is correct, you will be awarded 100% of the price difference. PacSun.com will email you with your refund total.

Price Match Refund Terms: No similar styles or "practically the same." The item you're price matching must be currently available in the same style, size and color as the PacSun item, and it must be found at a store in the United States. Price Match Refund is not eligible for items found through auction sites or paid membership clubs. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference. Offer is ONLY valid for 10 days after purchase.

Please allow 2 business days from the date your order was shipped to redeem your PacSun Gift Card. Gift Cards may not contain value upon arrival. Rest assured this isn't an error. Adding value to Gift Cards can take up to 2 business days.

If the transaction(s) on your account are "pending" please allow 3-5 business days for the transaction to fully process

If the transaction(s) on your account have been processed and submitted as a "charge", please click here and provide the necessary information below.

• Full Name, Telephone Number and Mailing Address (required)
• Email (required)
• Purchase Date
• Store Purchase Location, City/State or Store # (Store # located on the top right hand corner of your receipt)
• 4 digit Trans # (Located on the top right hand corner of your receipt)
• Total Purchase Amount
• Last Four Digits of Credit or Debit Card used for purchase

Once the required information is provided we will contact you within 3-5 business days. If we find you were double charged, we will send you a reimbursement check for the additional amount charged.

Please allow 10-14 business days to process your return. Your refund will be processed based on how you placed your original order. Credit Card orders will see the credit on the card's next statement. Online Gift Certificate or Gift Card refunds will see the refund placed back on the original Gift Certificate or Gift Card.

If your return refund was submitted and accepted by your financial institute but is still not showing on your statement, we will provide you with a reference number that you can provide to your financial institute to receive your refund.

If your refund has not posted in 14 business days, please click here and provide the necessary information below so we can research your refund.

• Full Name, Telephone Number and Mailing Address (required)
• Email (required)
• Return Date (month/date/year)
• Store Return Location, City/State or Store # (Store # located on the top right hand corner of your receipt)
• 4 digit Trans # (Located on the top right hand corner of your receipt)
• Total Return refund Amount
• Last Four Digits of Credit or Debit Card used for return refund

Once the required information is provided we will contact you in 3-5 business days to confirm if the refund was or was not processed. If your refund was not processed and submitted, we will send you a check for the refund amount owed.

Lost, stolen, or damaged gift cards may be canceled and replaced with a new Gift Card upon proof of purchase, as required by PacSun, and in the amount of balance remaining when canceled or replaced.

PacSun is not responsible for lost or stolen Gift Cards, but we will try our best to get you a new one! Click here and provide the necessary information below.

• Full Name, Telephone Number and Mailing Address (required)
• Email (required)
• Eleven Digit Gift Card Issuance Number
• Store Purchase Location
• Gift Card Purchase Amount
• Customer's Full Name, Telephone Number and Mailing Address

Once the required information is provided, PacSun will contact you in 3-5 business days to confirm the remaining balance on the card. If a balance is available, we will mail you a replacement Gift Card, which will arrive in 5-7 business days.

Returns without a receipt can either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item.

Returns made 60 days or more after the date of purchase will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.

PacSun will not accept body jewelry returns or exchanges. This policy assures our body jewelry hasn't been tried on or worn by anyone else but you.

PacSun will only accept swim returns/exchanges that have not been worn. This policy assures our swim hasn't been tried on or worn by anyone else but you.

If you paid by Debit or Credit Card and would like to receive a refund for the merchandise, click here and provide the necessary information below.

• Full Name, Telephone Number and Mailing Address (required)
• Email (required)
• Purchase Date (month/date/year)
• Store Return Location (City/State OR Store #)
• Total Purchase Amount
• Last Four Digits of Credit or Debit Card used for return refund

Once we research this information and there is a proof of purchase we will contact you in 3-5 business days to issue you a refund at a PacSun store near you. You can only receive a refund if it has been less than 60 days from original purchase

If you live near a Store, it's easy! Bring in your original sales receipt and we will remove the sensor for you.

If you live over 30 miles away, click here and provide us with the necessary information below:

• Full Name, Telephone Number and Mailing Address (required)
• Email (required)
• Purchase Date (month/date/year)
• Store Return Location (City/State OR Store #)
• Total Purchase Amount
• Last Four Digits of Credit or Debit Card used for return refund

Once there is proof of purchase we will contact you in 3-5 business days.