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CUSTOMER SERVICE

Shipping Options and Information

SHIPPING INFORMATION

We ship your purchase quick to get you your PacSun fast. Deliveries are made 1-2 business days after checkout, pending credit card approval. (Sorry, no holiday or weekend delivery.)

Whether you're short on time or cash, we've got ya covered. Simply choose from Standard, Second Day, or Next Day.


Shipping Costs

Domestic Standard
6-8 days		 FedEx 2nd Day
2 days		 FedEx Next Day
1 day
$7.00 $15.00 $20.00

Alaska & Hawaii Standard
10-12 days		 FedEx 2nd Day
3 days		 FedEx Next Day
2 day
$10.00 $20.00 $25.00

Puerto Rico Standard
10-12 days
$10.00

Military APO/FPO Standard
14-16 days
$10.00



Shipping Carrier Information

Orders can only be shipped through the following shipping methods depending on destination.

Available Destinations Standard FedEx 2nd Day FedEx Next Day
Continental U.S.
P.O. Boxes
Alaska
Hawaii
Puerto Rico
Military (APO/FPO)		 Continental U.S.
Alaska
Hawaii 		Continental U.S.
Alaska
Hawaii


Military Addresses: All APO/FPO orders are shipped using Standard Shipping. If you have any problems entering your APO/FPO address information please contact Customer Service.

International Shipping

Click here for more information.


Shoe Shopping, Worry-Free!*

Shopping for new shoes? Worried they won't fit? Shop PacSun's new shoe fashions, pick your favorites and return them for free if they don't fit. Just attach the return label from the packing slip.

Get Free shipping on all orders that have at least one pair of shoes. If for any reason you are not satisfied with your shoe order, use the Return Label located at the bottom of your packing slip and return the package to any authorized U.S. Postal Service facility (at home, work, or a Post Office).

* Free Shipping On Shoes orders will be shipped via FedEx Smart Post and will arrive via US Postal Service.

  • The deadline to return shoes shipped with the Free Shipping on Shoes is 60 days from purchase. After this, regular shipping charges apply.

  • If you want to return an item that you purchases along with the pairs of shoes, this item(s) will also qualify for Free Returns.

Guaranteed on-Time Shipping

On-Time Shipping is our guarantee that your domestic order will be delivered on time based on the Shipping Options table below. If you do not receive your order within the selected shipping method time frame from the date your order is shipped, we will refund the full shipping cost.

After processing and shipping, if your domestic order is not delivered within the specified delivery date as found on the shipping table, PacSun will refund the shipping cost.

  • The refund will be credited to the same method of payment that you used for the initial purchase.

  • The On-Time Delivery Guarantee does not apply to shipments to Alaska, Hawaii, APO/FPO military addresses and orders shipping internationally.

  • The On-Time Delivery Guarantee does not apply to holiday peak period.

  • The On-Time Delivery Guarantee will not apply to domestic orders held up by weather, natural disasters or man-made disasters, and situations caused by the shipper.