If you are experiencing trouble viewing QuickTime movies with QuickTime Player or the QuickTime browser-plug-in follow the steps below to ensure that QuickTime is properly installed on your Mac or Windows PC.

Installation Check

The first step is to make sure that the QuickTime software is properly installed on your system. If you see the blue QuickTime logo below, the basic software you need to view movies is installed properly.

If you see a broken icon above then you should visit the QuickTime download page and reinstall QuickTime.

If you see an animated QuickTime logo to the right your computer is all set to receive real-time streaming media. Visit the QuickTime Guide to find the latest news and entertainment on the web.

If you do not see an animated QuickTime logo there may be a problem with the way your network is configured.

Visit the QuickTime support area for additional help.