The rapid advancement of AI is revolutionizing the support services industry, leaving those who fail to adapt at risk of obsolescence. The main question facing every tech company is how can support organizations effectively leverage AI and optimize their service delivery models to thrive in 2025 and beyond? The State of Support Services 2025 webinar will delve into the critical role of AI and evolving support services delivery models in overcoming top business challenges and achieving service excellence. Join TSIA’s Vele Galovski, Distinguished VP, Support Services Research, and Dave Baca, Director, Support Services Research, for an interactive, 45-minute webinar—where they’ll be addressing some of the most pressing questions the Support Services industry is facing in 2025, including: - How can AI be leveraged to enhance operational efficiency, enable customer self-service, and proactively prevent issues? - What are the best practices for case management, including optimal organizational models and channel mix, to achieve service delivery excellence? - How can support organizations optimize their business models to ensure strategic alignment with overall company strategy, and improve collaboration with other business units? We look forward to seeing you there!