Notes on the Journey to Professional Services Transformation
Bo DiMuccio
Distinguished VP, Professional Services Research
January 24, 2025
Overview
The 2024 State of Professional Services report predicted a significant transformation in the professional services industry within the next five years. In this year’s report, we delve deeper into the status quo and the ongoing evolution of professional services (PS). We examine the key trends and metrics that indicate the pace and extent of this transformation, focusing on organizational practices and related performance metrics. By analyzing these indicators, we aim to provide insights into the current state of PS and offer guidance to organizations navigating this dynamic landscape. The 2025 report will track the progress of the industry’s transformation and identify the emerging challenges and opportunities that lie ahead and offer recommendations on how to navigate them.