In 2024, the anticipated AI revolution in the support services field faced a reality check as organizations struggled to scale proven AI capabilities. Moving into 2025, the pace of change has accelerated, creating a divide between those leveraging AI and those falling behind. The State of Support Services 2025 explores the critical role of AI and evolving support service delivery models in overcoming top business challenges and achieving service excellence. Drawing on industry trends and member insights, it highlights the urgency for support organizations to master AI, optimize delivery models, and adapt channel strategies to thrive in the dynamic landscape of 2025 and beyond.