The managed services landscape continues to transform, with a clear shift towards outcome-based services and growing emphasis on customer success. Driven by increasing customer demand for tangible business value and measurable ROI, this webinar dives deep into the critical evolution—exploring how managed services providers (MSPs) must adapt their offerings, operations, and KPIs to meet rising expectations. Join TSIA’s Luke Ronkowski, Sr. Director of Managed Services Research, for an interactive 45-minute webinar, where he’ll be addressing some of the most pressing questions the managed services industry is facing in 2025, including: - How do I structure my MSP organization to effectively deliver outcome-based services? - How do I effectively demonstrate the business value my managed service offer provides, moving beyond traditional SLAs? - How can I leverage emerging technologies like AI and automation to enhance my service delivery and remain competitive? Don’t miss this opportunity to discover key trends shaping the future of managed services, including AI adoption, the crucial role of customer success programs, and the shift towards value-driven pricing. We look forward to seeing you there!