U.S. Department of Health and Human Services
National Institutes of Health
eRA IntraneteRA Service Desk staff are here to help with any system questions you may have, whether it is navigating the system or solving a particular issue.
Before you contact the service desk, do see if you can find your answer on our:
eRA Service Desk
Submit a Web TicketToll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)
If you need immediate help (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the Service Desk’s busiest hours are between 10 a.m. and 3 p.m. ET
Hours: Mon-Fri 7 a.m. to 8 p.m. ET (closed on federal holidays)
Note: See Dealing With System Issues if a federal system issue threatens your on-time application submission.
Password Issues? See the eRA Change Password page for guidance and helpful resources.
To change your Login.gov password, see these instructions.
- ASSIST
- eRA Commons
- eRA Commons Registration
- eRA errors and warnings
- Application Status
- IAR
- Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)
To help expedite your Service Desk request, be prepared to provide:
- Full Name of Affected User
- Full Name of Institution/Organization
- Full Grant Number (Grants.gov Tracking Number for eSubmission)
- Notice of funding opportunity (NOFO), previously referred to as funding opportunity announcement (FOA)
For System-to-System help, please contact:
S2S [email protected]
Also see the System-to-System webpage