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Salesforce ppt
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- 2. ZERO MOTORCYCLES • Zeromotorcycles are first ever electric motorcycle manufacturing company which is leading the pack with a combination of innovative products and state-of-the-art service. Hailed by Forbes as the “Tesla of motorcycles,” • Zero has quickly become the industry leader in high-performance electric motorcycles that surpass traditional gas-powered bikes in almost every metric. • Despite their reputation for technological innovation and a made-in-America pedigree in one key area Zero was not firing on all cylinders: customer service, for both owners and dealers. • Zero followed a Order to Cash process cycle and has a annual revenues of $25 Million Per year
- 3. Order to CashCycle
- 4. Challenges Faced byCompany 1. Manual Data Entry 2. Inadequate Collaboration Practices 3. Use of Outdated Technology 4. Problems with Customer Service
- 5. SALESFORCE • Customer RelationshipManagement is a technology which helps company’s in managing their relationships and interactions with their existing customers and potential customers. CRM helps in staying getting connected to customers, streamline processes and maximize profitability. • Salesforce is the best in class Customer Relationship Management (CRM) platform and was initially started as a Software as a Service (SaaS) company. Salesforce provides users with great customizability to fit their CRM needs and for developers to build and distribute custom software.
- 6. Various Cloud Servicesoffered by Salesforce • Sales Cloud • Marketing Cloud • Service Cloud • Analytics Cloud • Community Cloud • Application Cloud • IOT Cloud
- 7. SALESFORCE TERMINOLOGY Leads –People who you could do business with. It is not sure if they are going to buy from you or not. They can be called as our potential clients. Contact – Someone with whom you have business relationship with. They are our existing customers Account – Accounts is a business entity with whom you have an existing business with and contacts work for accounts. Opportunities – Opportunities can be defined as the potential sale of product/services to account and contact.
- 8. Solution to ZeroMotorcycles Problems • Finding the right customers • Reducing Manual Data Entries • Improving Communication • Access to Cloud Data
- 9. Alternative Products/Vendors toSalesforce Salesforce Microsoft Dynamics Oracle Siebel Data Management 8.5 7.8 7.5 Communication 8.8 8.2 7.9 Automation 8.0 7.3 7.3 Customer Support 8.0 7.6 7.6 Customization Capacity 9.0 8.5 7.4 Ease of use 8.5 7.8 7.2 Analytics & AI 8.4 7.6 7.8
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- 11. Potential Failures • ImplementationFailure • Adapting to New Technology • Training Failure
- 12. Cost of ImplementingSalesforce COSTS AMOUNT DESCRIPTION Software $2,100,000 This is the Initial purchase price. Implementation $604,322 This is comprehensive estimate including both external/consulting costs as well as costs of the internal resources assigned to the project. Maintenance $5,966,515 It Includes both software vendor’s supports costs as well as IT costs. Application $302,161 These costs include costs from Post Go – Live functionality improvement and audits. TCO/Year $1,281,857 Total Cost of Ownership for 7 years. TOTAL TCO $8,972,998
- 13. Benefits of ImplementingSalesforce • Annual Sales Revenue = $25 Million • Number of Sales Representatives = 40 • Reporting & Activity Tracking (hours/week) = 15 • Planning & Scheduling (hours/week) = 15 • Administration & Paperwork (hours/week) = 25
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- 16. Conclusion • Zero Motorcycleshave a great product but are lagging in the technological aspect of their business. If salesforce is implemented into their business, then they can improve in the areas where they are lagging and this will also boost their business to great extent. For a company which is aiming high implementation of Salesforce would be a great fit to
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