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Gain a single, actionable view of your customer, inventory, and orders with an integrated agentic platform that brings together digital marketing, unified commerce (ecomm, OMS, POS), service, and loyalty, all on the #1 AI CRM for retail. Create branded experiences with a POS that travels with your associates—empowering them to style, sell, and fulfill using the endless aisle. Source: *FY24 Customer Success Metrics Gain a single, actionable view of each customer with an integrated agentic platform that brings together digital marketing, unified commerce, service, and loyalty. Watch how retail leaders are delivering profitable growth, personalization, and loyalty powered by the agentic enterprise and industry-specific innovation. Get the holiday shopping insights you need to get the customers you want. Integrate generative and predictive AI into every part of your marketing campaign lifecycle to deliver the right message, on the right channel, to the right person, at the moment they are ready to buy. Scale commerce with confidence on the most complete platform for retailers. With AI, simplify everything from setting up digital storefronts to bringing ecommerce to emerging shopper touchpoints. Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the store. Empower your employees and store associates with a modern POS, digital tools, data and insights to help them be more efficient and better serve customers. Modernize your B2B customer experience. Increase productivity with AI, automation, and collaboration tools that unlock speed and agility across sales teams, partners, and associates. Boost loyalty by connecting to your customers across the shopping journey. Connect the guest experience across channels. Increase collaboration and engagement with franchisees and employees. Transform engagement with shoppers, stores, and employees all from a single platform. Optimize your stores and associates to help connect physical and digital shopping experiences. Looking for higher margins? Salesforce for Retail Media is designed to help retailers grow advertising revenue, scale media operations and sales, and optimize campaign performance by activating first-party data. From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your full investment. Learn how Salesforce grows revenue and relationships. Discover insights and thought leadership for the retail industry. Our portfolio of products, built on the trusted Agentforce 360 Platform, helps you connect with customers in a whole new way. Now everyone — your retail customer service, marketing, sales, commerce, IT, point of sale associates, and data teams — can augment their work with connected data, trusted AI in retail, and the #1 AI CRM, purpose-built for retail. Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem – retail marketing, commerce, service, IT, and store. You can now focus on driving costs down and loyalty up with Salesforce for retail CRM. Boost loyalty with connected experiences across point of sale, retail ecommerce, marketing, and service delivered on the Agentforce 360 Platform. Empower employees and associates with digital tools and data to effectively serve shoppers at all touch points with our retail solutions. Choose the retail solution that's right for you. Whether your goal is to win new & profitable customers, simplify & scale omnichannel commerce, elevate connected & consistent service, supercharge your store & HQ employees or strengthen & optimize partner relationships.
Agentforce 360 for Retail
Build unbreakable loyalty with Agentforce 360 for Retail.
See how retailers deliver success with Agentforce for Retail.
Retail Cloud Modern Point of Sale
Proven results from top brands.
106
stores deployed with Modern POS in just 18 weeks**
A fast, scalable rollout—without disrupting day-to-day operations.
37
%
increase in online revenue*
Retailers experience online gains with Salesforce.
27
minutes
saved per service case*
Salesforce makes service calls significantly more efficient.
1.5B
global shoppers feed data into our Holiday Insights HQ
Salesforce provides a deep dive into holiday shopping data.
**Janie and Jack
See what's new in the Retail industry.
Build Unbreakable Loyalty with Agentforce for Retail.
Get the latest innovations in Retail at Dreamforce 2025!
Holiday Shopping Predictions
Build the perfect retail solution with Salesforce.
Win New and Profitable Customers with Personalized Marketing
Simplify and Scale Omni-Channel Commerce
Elevate Connected and Consistent Service
Supercharge Your Store and HQ Employees
Strengthen and Optimize Partner Relationships
Transform your business with retail solutions made for your industry.
Fashion
Restaurants
Grocery, Drug, and Convenience Stores
Mass Merchants and Department Stores
See what's trending on a global scale with shopping forecasts and insights, powered by 1.5 billion global shoppers.
Run your retail media network from one connected platform.
Maximize ROI with the #1 Success Ecosystem.
Get the most out of your retail business with thousands of partner apps and experts.
Keep up with the latest retail trends, insights, and conversations.
Ready to take the next step with the #1 AI CRM for retail?
Watch a demo.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Get shopping insights.
Retail CRM FAQs
