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Review confidence scores and refine data accuracy using automated validation.\n","kind":"card_showhide","id":"1760624931537_v85"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png?w=1024","alt":"Screenshot of MuleSoft's platform displaying feature in action","title":"2025/11/image3-2.png","sizes":[{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024,"file_url":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/11/image3-2.png"}},"headline":"Create flexible workflows with building blocks.","description":"
Compose document actions as reusable blocks and tailor automation to your needs.\n","kind":"card_showhide","id":"1760624938796_ioq"}],"path":"/automation","urlLoc":"us","curHref":"/automation","curLocale":"en-us","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","seoOptions":{"eager_load_images":false}},{"id":"1760625234845_w85","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"theme_variant":"light_gradient","minimize_blade_spacing_bottom":false,"minimize_blade_spacing":false,"experiment_type":"content","headline":"Start your automation journey.","headline_font_color":"#032D60","blade_background_type":{"blade_background_color":"234, 245, 254","kind":"standard_background","blade_background_shape":"convex","blade_background_image":{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?w=1024","alt":"","title":"2025/10/contact-us-background_94273c.png","sizes":[{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=300,90","width":300,"height":90},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=768,230","width":768,"height":230},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=1024,307","width":1024,"height":307},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=1536,461","width":1536,"height":461},{"src":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png?resize=2048,614","width":2048,"height":614}],"width":1024,"height":307,"file_url":"https://wp.sfdcdigital.com/mulesoft/en-us/wp-content/uploads/sites/40/2025/10/contact-us-background_94273c.png"}}},"media_items":[{"icon":{"id":"","src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg"},"headline":"Start your trial.","description":"
See how you can automate faster with ready-to-use tools that don’t require a ton of setup.\n","link":{"label":"Try for free","variant":"text","url":"https://anypoint.mulesoft.com/login/signup"},"kind":"card_contactus","id":"1760625234945_h7q"},{"icon":{"id":"","src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg"},"headline":"Talk to an expert.","description":"
Ask our experts about switching to MuleSoft.\n","link":{"label":"Request a call","variant":"text","url":"https://www.mulesoft.com/contact"},"kind":"card_contactus","id":"1760625234948_49h"},{"icon":{"id":"","src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg"},"headline":"Attend a meetup.","description":"
Learn about Anypoint Platform and connect with the MuleSoft community at a local meetup near you.\n","link":{"label":"Join a Meetup","variant":"text","url":"https://meetups.mulesoft.com/"},"kind":"card_contactus","id":"1760625352112_933"}],"path":"/automation","urlLoc":"us","curHref":"/automation","curLocale":"en-us","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","seoOptions":{"eager_load_images":false}},{"id":"1760625571347_1c00","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"theme_variant":"light_gradient","minimize_blade_spacing_bottom":false,"minimize_blade_spacing":false,"experiment_type":"content","headline":"Automation Frequently Asked Questions","headline_font_color":"#032D60","blade_background_type":{"blade_background_color":"234, 245, 254","kind":"standard_background","blade_background_shape":"convex"}},"tab_items":[{"label":"Automation Frequently Asked Questions","kind":"card_faq-category","id":"1760625571504_yjs","content":[{"kind":"accordion_group","id":"1760625571551_9wc","accordions":[{"headline":"What is business process automation (BPA)?","description":"
Access a library of pre-built connectors to integrate with popular systems like NetSuite, Jira, Google Workspace, and more — no custom code required.
Design and trigger integrations directly within Salesforce Flow to power seamless, real-time automation.
Enable admins and business teams to build and manage integrations using intuitive drag-and-drop tools.
Bring external data into Salesforce to unlock richer, more personalized automation for humans and agents.
Automate your legacy systems without APIs.
Automate older systems without using APIs. RPA bots work with your team and AI agents to handle repetitive tasks, streamline operations, and save time.
Business process automation uses technology to streamline and automate complex, end-to-end business processes. It eliminates manual, repetitive tasks and connects multiple systems to improve efficiency, reduce errors, and free up employees to focus on higher-value work that requires human expertise.
Intelligent process automation combines traditional automation with AI, machine learning, and natural language processing to handle more complex tasks. Unlike basic automation that follows rules, IPA can understand documents, make decisions, learn from data, and process unstructured information like emails and documents.
RPA (Robotic Process Automation) uses software robots to automate simple, repetitive tasks following fixed rules. BPA automates entire end-to-end business processes across multiple systems and departments. IPA takes it further by adding AI capabilities—learning, reasoning, and making decisions with minimal human intervention for more complex processes.
Both reduce costs, increase productivity, and improve accuracy by eliminating manual tasks. They provide better visibility into operations, ensure consistency, and speed up processes. IPA specifically improves customer experience with faster service, enhances workforce productivity, ensures compliance, and enables smarter decision-making through AI-powered insights.
BPA works best for repetitive, high-volume processes that follow clear rules and involve multiple systems—like employee onboarding, invoice processing, customer onboarding, order fulfillment, quote-to-cash, and document management. Processes requiring consistent execution, compliance tracking, or cross-departmental coordination are ideal candidates.
IPA uses AI to analyze data, recognize patterns, and make informed decisions automatically, providing faster and more accurate results. For customers, this means quicker onboarding, faster service responses, and personalized experiences. For businesses, IPA delivers real-time insights and recommendations that help teams make better decisions at the right time.
