Multiclass NLP system to automatically route customer support tickets using TF-IDF and linear classifiers, with confidence-based fallback to human review.
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Updated
Feb 25, 2026 - HTML
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ticket-classifier
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AI Ticket Classifier is a production-grade, ML + NLP powered system that eliminates the manual overhead of support ticket triage. Drop in a ticket — get instant category classification, recommended solutions, and Slack alerts, all in one pipeline.
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Updated
Apr 26, 2026 - TypeScript
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