docs: new bug report template (#516)

yoshi-automation · web-flow · commit 9f85b17c1b48 · 2020-06-19T17:38:55.000-07:00
* chore(nodejs_templates): add script logging to node_library populate-secrets.sh Co-authored-by: Benjamin E. Coe <bencoe@google.com> Source-Author: BenWhitehead <BenWhitehead@users.noreply.github.com> Source-Date: Wed Jun 10 22:24:28 2020 -0400 Source-Repo: googleapis/synthtool Source-Sha: e7034945fbdc0e79d3c57f6e299e5c90b0f11469 Source-Link: googleapis/synthtool@e703494 * fix: update node issue template Source-Author: Stephen <stephenplusplus@users.noreply.github.com> Source-Date: Wed Jun 17 14:16:18 2020 -0400 Source-Repo: googleapis/synthtool Source-Sha: b10590a4a1568548dd13cfcea9aa11d40898144b Source-Link: googleapis/synthtool@b10590a
diff --git a/handwritten/logging-winston/.github/ISSUE_TEMPLATE/bug_report.md b/handwritten/logging-winston/.github/ISSUE_TEMPLATE/bug_report.md
@@ -8,13 +8,18 @@ Thanks for stopping by to let us know something could be better!
 
 **PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.
 
-Please run down the following list and make sure you've tried the usual "quick fixes":
+1) Is this a client library issue or a product issue?
+This is the client library for . We will only be able to assist with issues that pertain to the behaviors of this library. If the issue you're experiencing is due to the behavior of the product itself, please visit the [ Support page]() to reach the most relevant engineers.
 
+2) Did someone already solve this?
   - Search the issues already opened: https://github.com/googleapis/nodejs-logging-winston/issues
   - Search the issues on our "catch-all" repository: https://github.com/googleapis/google-cloud-node
-  - Search StackOverflow: http://stackoverflow.com/questions/tagged/google-cloud-platform+node.js
+  - Search or ask on StackOverflow (engineers monitor these tags): http://stackoverflow.com/questions/tagged/google-cloud-platform+node.js
 
-If you are still having issues, please be sure to include as much information as possible:
+3) Do you have a support contract?
+Please create an issue in the [support console](https://cloud.google.com/support/) to ensure a timely response.
+
+If the support paths suggested above still do not result in a resolution, please provide the following details.
 
 #### Environment details
 
diff --git a/handwritten/logging-winston/.kokoro/populate-secrets.sh b/handwritten/logging-winston/.kokoro/populate-secrets.sh
diff --git a/handwritten/logging-winston/synth.metadata b/handwritten/logging-winston/synth.metadata
@@ -4,14 +4,14 @@
       "git": {
         "name": ".",
         "remote": "https://github.com/googleapis/nodejs-logging-winston.git",
-        "sha": "953eadfbe83a125be0f3240e0d7001d89d0fc53f"
+        "sha": "df7240d89de8cc6d1e5b50238476b9e41d1da549"
       }
     },
     {
       "git": {
         "name": "synthtool",
         "remote": "https://github.com/googleapis/synthtool.git",
-        "sha": "1c92077459db3dc50741e878f98b08c6261181e0"
+        "sha": "b10590a4a1568548dd13cfcea9aa11d40898144b"
       }
     }
   ]

Original file line number	Diff line number	Diff line change
`@@ -4,14 +4,14 @@`
`4`	`4`	`"git": {`
`5`	`5`	`"name": ".",`
`6`	`6`	`"remote": "https://github.com/googleapis/nodejs-logging-winston.git",`
`7`		`- "sha": "953eadfbe83a125be0f3240e0d7001d89d0fc53f"`
	`7`	`+ "sha": "df7240d89de8cc6d1e5b50238476b9e41d1da549"`
`8`	`8`	`}`
`9`	`9`	`},`
`10`	`10`	`{`
`11`	`11`	`"git": {`
`12`	`12`	`"name": "synthtool",`
`13`	`13`	`"remote": "https://github.com/googleapis/synthtool.git",`
`14`		`- "sha": "1c92077459db3dc50741e878f98b08c6261181e0"`
	`14`	`+ "sha": "b10590a4a1568548dd13cfcea9aa11d40898144b"`
`15`	`15`	`}`
`16`	`16`	`}`
`17`	`17`	`]`