API Segments
Learn how to manage user segments in CleverTap with APIs for seamless audience targeting and engagement.
API Segments enable CleverTap customers to create and manage user segments directly through public APIs. You can leverage these segments for targeted campaigns and analytics. API Segments address the challenges of scalability, efficiency, and real-time updates, making them ideal for customers looking to integrate their internal segmentation systems with CleverTap.
You can manage these API Segments with the following two APIs:
📘 This feature is currently released in Private Beta for select CleverTap customers. For early access to this feature, contact your Customer Success Manager.
API Segments provide a seamless way to create and manage user segments programmatically instead of relying solely on the CleverTap dashboard. By leveraging CleverTap's APIs, businesses can segment users and ensure their segmentation strategy aligns with real-time engagement needs.
The Create Segment API allows you to create new user segments within CleverTap. To create a segment, you must send segment details, including the segment name and an optional Customer Segment ID (a unique identifier the customer uses to manage segments on their end). The Customer Segment ID allows you to update the segment using your own ID without mapping it to the CleverTap Segment ID. Upon successful creation, CleverTap generates a unique Segment ID to identify the segment within the system.
In CleverTap, all segments created via API are categorized as API Segments , ensuring they are distinct from manually created segments.
After creating a segment with APIs, you can view it from the Segment list page.
View API Segment on Segment List Page
Once a segment is created, you can modify its membership in a segment using the Update Segment API. This API enables adding or removing users from an existing segment by providing the relevant user identities. CleverTap processes these updates by mapping the provided user identities to internal CleverTap IDs and updating user profiles accordingly. When using this API, a new user profile will be created automatically if a user does not exist in the CleverTap system.
You can use segments created via API across all the messaging channels. Whether for scheduled or instant engagement, CleverTap ensures that segment updates are reflected immediately, enabling precise targeting and timely messaging. CleverTap ensures that API Segments are available for engagement across the following campaign types:
Offline Campaigns : Segments created via the API are categorized under API Segments and can be leveraged for offline engagement, such as Email or SMS. In offline campaigns, you can use these API segments only with the include/exclude rule, similar to Partner Segments.Online Campaigns : When a user is added or removed from the segment created via API, CleverTap triggers a system event called Segment Membership Change . This event allows customers to use API segments in real-time engagement workflows, ensuring timely communication through online channels. This event includes the following properties:
Action : Indicates whether a user was added or removed. For example, ADD or REMOVE.Segment Name : The name of the updated segment. For example, Gold Users.Segment ID : The unique identifier assigned to the segment. For example, 1739791829.Customer_Segment_ID : A reference identifier the customer provides for external tracking. For example, SEG12345.
You can engage with users of API Segments by creating different campaigns and journeys. The process of creating campaigns for the Past Behavior Segment and Live Behavior Segment is the same, except for the step where you select the segment.
To select an API Segment in a campaign:
Go to Campaigns from the CleverTap dashboard.
Click + Campaign and select a messaging channel from the Messaging Channels dropdown.
Click the Who dropdown. The Target Segment section opens.
Click Add Rule and then select Segments from the segmentation rules pop-up.
Select the API Segments from the available list of segments.
Targetting an API Segment in a Campaign/Journey
To learn how to create a campaign, refer to Create Message .
CleverTap processes API requests instantly, ensuring that segment details are always up to date. This includes:
Membership Updates : User additions or removals reflect immediately.Reachability Numbers : A segment's estimated number of reachable users updates dynamically.
These instant updates enable customers to run data-driven marketing campaigns efficiently and maximize user engagement.
Find answers to the following common questions about using API Segments:
The total number of segments per account is limited to 2,500.
Yes, but attempts to update a deleted segment will result in an error.
Each API request can handle up to 100 segments and 100 user profiles.
API Segments are available for customers using the CleverTap Advanced and Cutting Edge plans.
Yes, system events triggered for API Segments are billable and are counted under data points consumption.
These events contribute to your overall data point consumption, which impacts your billing based on the plan to which you are subscribed.
CleverTap Ask AI Widget (CSP-Safe)
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e={minWidth:this.width,width:this.width};return this.minHeight!==null&&(e.minHeight=this.minHeight),e}get hasSpinner(){return this.hasOverlaySpinner||this.hasContentReplacingSpinner}get spinnerClass(){return j1({"overlay-spinner":this.hasOverlaySpinner,"content-replacing-spinner":this.hasContentReplacingSpinner})}get hasOverlaySpinner(){return this.spinner===L5.Spinner.OVERLAY}get hasContentReplacingSpinner(){return this.spinner===L5.Spinner.REPLACE_CONTENT}onOverlayClick(){this.fadeClose&&this.emitClose()}onClickCross(){this.closeButton&&this.emitClose()}onBodyKeyDown(e){this.escClose&&e.key===U5.ESC_KEY&&(e.stopImmediatePropagation(),this.emitClose())}emitClose(){this.hasSpinner||this.$emit(L5.EVENT_CLOSE)}computeScrollState(){const e=this.$refs.content;e&&(this.hasScrolled=e.scrollTop>0,this.hasScrolledToEnd=e.scrollTop+e.clientHeight===e.scrollHeight)}};N1.SLOT_HEADER="header",N1.SLOT_FOOTER="footer",v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"simple",void 0),v([y({type:String,required:!1,default:null}),f("design:type",Object)],N1.prototype,"title",void 0),v([y({type:String,required:!1,default:"480px"}),f("design:type",String)],N1.prototype,"width",void 0),v([y({type:String,required:!1,default:""}),f("design:type",String)],N1.prototype,"className",void 0),v([y({type:String,required:!1,default:"120px"}),f("design:type",String)],N1.prototype,"minHeight",void 0),v([y({type:Boolean,required:!1,default:!0}),f("design:type",Boolean)],N1.prototype,"fadeClose",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"escClose",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"closeButton",void 0),v([y({type:String,required:!1,default:"hidden"}),f("design:type",String)],N1.prototype,"spinner",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"fullScreen",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"bigTitle",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],N1.prototype,"noFade",void 0),v([y({type:String,required:!1,default:()=>N1.Position.AUTO}),f("design:type",String)],N1.prototype,"position",void 0),v([y({type:Boolean,default:!1}),f("design:type",Boolean)],N1.prototype,"allowBackgroundInteraction",void 0),v([y({type:String,default:"modal"}),f("design:type",String)],N1.prototype,"dataTestId",void 0),v([zu(100),f("design:type",Function),f("design:paramtypes",[]),f("design:returntype",void 0)],N1.prototype,"computeScrollState",null),N1=L5=v([Z1({name:"Modal"})],N1),function(t){t.EVENT_CLOSE="close",function(e){e.HIDDEN="hidden",e.OVERLAY="overlay",e.REPLACE_CONTENT="replace-content"}(t.Spinner||(t.Spinner={})),function(e){e.AUTO="auto",e.TOP="top",e.BOTTOM="bottom"}(t.Position||(t.Position={}))}(N1||(N1={}));var s7,s2;(function(t){t.SUCCESS="success",t.WARNING="warning",t.DANGER="danger",t.INFO="info"})(s2||(s2={}));let X1=s7=class extends l1{created(){(!this.showClose||this.hasTimeoutAndClose)&&(this.timeoutInternal=window.setTimeout(this.close,this.timeout))}beforeDestroy(){clearTimeout(this.timeoutInternal)}render(){const e=arguments[0];return e(N1,{attrs:{simple:!0,alignTop:!0,escClose:!0,noFade:!0,fadeClose:this.fadeClose,position:this.position,className:this.className},on:{close:this.close}},[e(le,{class:"lp-toast",attrs:{type:this.type,text:this.text,showClose:this.showClose,isToast:!0},on:{close:this.handleInfoClose}},[this.$slots.default])])}close(){this.$emit(s7.EVENT_CLOSE)}handleInfoClose(){this.close()}};v([y({type:String,required:!1,default:""}),f("design:type",String)],X1.prototype,"text",void 0),v([y({type:String,required:!1,default:s2.SUCCESS,validator:t=>ye(s2).indexOf(t)!==-1}),f("design:type",String)],X1.prototype,"type",void 0),v([y({type:Boolean,required:!1,default:!1}),f("design:type",Boolean)],X1.prototype,"showClose",void 0),v([y({type:String,required:!1,default:()=>X1.Position.TOP}),f("design:type",String)],X1.prototype,"position",void 0),v([y({type:String,default:""}),f("design:type",String)],X1.prototype,"className",void 0),v([y({type:Number,default:()=>X1.ToastOpenedTimeout}),f("design:type",Number)],X1.prototype,"timeout",void 0),v([y({type:Boolean,default:!0}),f("design:type",Boolean)],X1.prototype,"fadeClose",void 0),v([y({type:Boolean,default:!1}),f("design:type",Boolean)],X1.prototype,"hasTimeoutAndClose",void 0),X1=s7=v([Z1({name:"Toast"})],X1),function(t){t.EVENT_CLOSE="close",t.Type=s2,t.ToastOpenedTimeout=5e3,function(e){e.AUTO="auto",e.TOP="top",e.BOTTOM="bottom"}(t.Position||(t.Position={}))}(X1||(X1={}));let p3=class extends l1{render(){const e=arguments[0];return e(C0,{class:"lp-portal-target",attrs:{name:this.name||W2.TARGET_A,multiple:!0}})}};v([y({type:String,required:!1,default:""}),f("design:type",String)],p3.prototype,"name",void 0),p3=v([Z1({name:"StargateTarget"})],p3);var Yt;let De=Yt=class extends l1{constructor(){super(...arguments),Object.defineProperty(this,"title",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"windowState",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"allowMinimize",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"allowMaximize",{enumerable:!0,configurable:!0,writable:!0,value:void 0})}render(){const e=arguments[0];return e("div",{class:"ct-widget-header",on:{click:this.handleHeaderClick}},[e("div",{class:"ct-header-logo"},[e(q1,{class:"ct-logo-button",attrs:{iconSize:20,icon:j.Type.ASK_AI,appearance:K.Appearance.LIGHTEN,color:K.Color.PRIMARY}})]),e("div",{class:"ct-header-title"},[this.title]),e("div",{class:"ct-window-controls"},[this.allowMaximize&&this.renderMaximizeButton(),this.renderCloseButton()])])}renderMaximizeButton(){const e=this.$createElement;return e(j,{class:"ct-win-btn ct-maximize-btn",attrs:{type:this.windowState==="maximized"?j.Type.MINIMIZE:j.Type.MAXIMIZE,size:Yt.MAXIMIZE_ICON_SIZE,clickable:!0,stopPropagation:!0},on:{click:this.handleMaximize}})}renderCloseButton(){const e=this.$createElement;return e(j,{class:"ct-win-btn ct-close-btn",attrs:{clickable:!0,stopPropagation:!0,type:j.Type.CLOSE,size:Yt.CLOSE_ICON_SIZE},on:{click:this.handleClose}})}handleHeaderClick(){this.$emit(Yt.Event.HEADER_CLICK)}handleMaximize(){this.$emit(Yt.Event.MAXIMIZE)}handleClose(){this.$emit(Yt.Event.CLOSE)}};Object.defineProperty(De,"CLOSE_ICON_SIZE",{enumerable:!0,configurable:!0,writable:!0,value:20}),Object.defineProperty(De,"MAXIMIZE_ICON_SIZE",{enumerable:!0,configurable:!0,writable:!0,value:14}),v([y({type:String,required:!0}),f("design:type",String)],De.prototype,"title",void 0),v([y({type:String,default:"normal"}),f("design:type",Object)],De.prototype,"windowState",void 0),v([y({type:Boolean,default:!0}),f("design:type",Boolean)],De.prototype,"allowMinimize",void 0),v([y({type:Boolean,default:!0}),f("design:type",Boolean)],De.prototype,"allowMaximize",void 0),De=Yt=v([Z1({name:"WidgetHeader"})],De),function(t){(function(e){e.MINIMIZE="minimize",e.MAXIMIZE="maximize",e.CLOSE="close",e.HEADER_CLICK="headerClick"})(t.Event||(t.Event={}))}(De||(De={}));var f8;F1.Widget=class extends l1{constructor(){super(...arguments),Object.defineProperty(this,"config",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"debug",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"chatThreadRef",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"widgetRuntime",{enumerable:!0,configurable:!0,writable:!0,value:null}),Object.defineProperty(this,"isOpen",{enumerable:!0,configurable:!0,writable:!0,value:!1}),Object.defineProperty(this,"windowState",{enumerable:!0,configurable:!0,writable:!0,value:"normal"}),Object.defineProperty(this,"isInitializing",{enumerable:!0,configurable:!0,writable:!0,value:!0}),Object.defineProperty(this,"initializationError",{enumerable:!0,configurable:!0,writable:!0,value:null}),Object.defineProperty(this,"toastMessage",{enumerable:!0,configurable:!0,writable:!0,value:""}),Object.defineProperty(this,"showToast",{enumerable:!0,configurable:!0,writable:!0,value:!1}),Object.defineProperty(this,"scrollPosition",{enumerable:!0,configurable:!0,writable:!0,value:0})}get runtime(){return this.widgetRuntime}get positionClass(){return`ct-pos-${this.config.position}`}logDebug(e,n,r="log"){(this.debug||r==="error"||r==="warn")&&console[r](`[Widget] ${e}`,n!==void 0?n:"")}async created(){try{if(this.logDebug("Initializing Widget"),this.widgetRuntime=new m_(this.config),this.setupRuntimeCallbacks(),!await this.widgetRuntime.initialize())throw new Error("Failed to initialize widget runtime");this.isInitializing=!1,this.logDebug("Widget initialized successfully")}catch(e){this.isInitializing=!1,this.initializationError=`Error initializing widget: ${e.message||"Unknown error"}`,this.logDebug("Failed to initialize Widget:",e,"error")}}mounted(){document.documentElement.style.setProperty("--ct-primary",this.config.color),document.documentElement.style.setProperty("--ct-primary-hover",this.config.colorHover),document.addEventListener("keydown",this.handleKeyDown)}beforeDestroy(){document.removeEventListener("keydown",this.handleKeyDown),this.isOpen&&this.unlockBodyScroll(),this.widgetRuntime?.destroy?.()}render(){const e=arguments[0];return e("div",{class:"ct-widget-container"},[this.renderLauncher(),this.renderModal(),this.renderToast(),e(p3)])}renderLauncher(){const e=this.$createElement;return e(K,{attrs:{id:"ct-launcher",text:"Ask",iconSize:20,prefixIcon:j.Type.ASK_AI,appearance:K.Appearance.LIGHTEN,color:K.Color.PRIMARY},class:"ct-widget-launcher",on:{click:this.open}})}renderModal(){const e=this.$createElement,n=["ct-widget-root",this.positionClass,{"ct-visible":this.isOpen,"ct-maximized":this.windowState==="maximized","ct-minimized":this.windowState==="minimized"}];return e("div",{class:n,attrs:{"aria-hidden":this.isOpen?"false":"true"}},[e("div",{class:"ct-widget-overlay",on:{click:this.handleOverlayClick}}),e("div",{class:"ct-widget-modal"},[this.renderModalContent()])])}renderModalContent(){return this.isInitializing?this.renderLoadingState():this.initializationError?this.renderErrorState():this.renderChatInterface()}renderLoadingState(){const e=this.$createElement;return e("div",{class:"ct-widget-loading"},[e(j,{attrs:{type:j.Type.ASK_AI,size:40}}),e("span",{class:"ct-loading-text"},["Initializing..."])])}renderErrorState(){const e=this.$createElement;return e("div",{class:"ct-widget-error"},[e(j,{attrs:{type:j.Type.ALERT,size:40}}),e("span",{class:"ct-error-text"},[this.initializationError]),e(K,{attrs:{text:"Retry",appearance:K.Appearance.OUTLINE,color:K.Color.PRIMARY},on:{click:this.retryInitialization}})])}renderChatInterface(){const e=this.$createElement;return this.widgetRuntime?e(Mt,{attrs:{runtime:this.widgetRuntime,height:"100%",width:"100%"}},[e("template",{slot:"header"},[e(De,{attrs:{title:this.config.name,windowState:this.windowState,allowMinimize:this.config.allowMinimize,allowMaximize:this.config.allowMaximize},on:{minimize:this.minimize,maximize:this.maximize,close:this.close,headerClick:this.handleHeaderClick}})]),e("div",{class:"ct-chat-interface"},[e(Y1,{ref:"chatThread",attrs:{projectName:this.config.name,enableVoice:this.config.enableVoice},on:{copy:this.handleCopy}})])]):this.renderLoadingState()}renderToast(){const e=this.$createElement;return this.showToast?e(X1,{attrs:{text:this.toastMessage,type:X1.Type.DANGER,position:X1.Position.TOP,showClose:!0},on:{close:this.handleToastClose}}):null}onRuntimeChange(){this.widgetRuntime&&this.setupRuntimeCallbacks()}handleKeyDown(e){e.key==="Escape"&&this.isOpen&&this.close()}open(){this.isOpen=!0,this.lockBodyScroll()}close(){this.isOpen=!1,this.windowState="normal",this.unlockBodyScroll(),this.widgetRuntime?.stopListening?.(),this.widgetRuntime?.stopSpeaking?.()}lockBodyScroll(){this.scrollPosition=window.pageYOffset||document.documentElement.scrollTop,document.body.classList.add("ct-widget-open"),document.body.style.top=`-${this.scrollPosition}px`}unlockBodyScroll(){document.body.classList.remove("ct-widget-open"),document.body.style.top="",window.scrollTo(0,this.scrollPosition)}minimize(){this.windowState=this.windowState==="minimized"?"normal":"minimized"}maximize(){this.windowState=this.windowState==="maximized"?"normal":"maximized"}restore(){this.windowState="normal"}async retryInitialization(){this.isInitializing=!0,this.initializationError=null;try{if(this.widgetRuntime&&!await this.widgetRuntime.initialize())throw new Error("Failed to initialize widget runtime");this.isInitializing=!1}catch(e){this.isInitializing=!1,this.initializationError=`Error initializing widget: ${e.message||"Unknown error"}`}}handleCopy(){this.logDebug("Copy action triggered")}handleOverlayClick(){this.close()}handleHeaderClick(){this.windowState==="minimized"&&this.restore()}displayToast(e){this.toastMessage=e,this.showToast=!0}handleToastClose(){this.showToast=!1,this.toastMessage=""}setupRuntimeCallbacks(){this.widgetRuntime&&(this.widgetRuntime.setOnStateChange(e=>{this.logDebug("Runtime state changed:",e),this.$forceUpdate()}),this.widgetRuntime.setOnVoiceState((e,n)=>{this.chatThreadRef?.setVoiceState(e,n)}),this.widgetRuntime.setOnError(e=>{this.logDebug("Runtime error:",e,"error"),this.displayToast(e)}),this.widgetRuntime.setOnStreaming(e=>{this.logDebug("Streaming event:",e)}))}},v([y({type:Object,required:!0}),f("design:type",Object)],F1.Widget.prototype,"config",void 0),v([y({type:Boolean,default:!1}),f("design:type",Boolean)],F1.Widget.prototype,"debug",void 0),v([hn("chatThread"),f("design:type",typeof(f8=typeof Y1<"u"&&Y1)=="function"?f8:Object)],F1.Widget.prototype,"chatThreadRef",void 0),v([ds("widgetRuntime"),f("design:type",Object),f("design:paramtypes",[])],F1.Widget.prototype,"runtime",null),v([ge("widgetRuntime",{immediate:!0}),f("design:type",Function),f("design:paramtypes",[]),f("design:returntype",void 0)],F1.Widget.prototype,"onRuntimeChange",null),F1.Widget=v([Z1({name:"Widget",components:{ChatThread:Y1,ChatRuntimeProvider:Mt,WidgetHeader:De}})],F1.Widget);function h8(){try{const t=new Fn,e=document.createElement("div");e.id="ask-ai-root",document.body.appendChild(e),new l1({render:n=>n(F1.Widget,{props:{config:t}})}).$mount("#ask-ai-root")}catch{}}return document.readyState==="loading"?document.addEventListener("DOMContentLoaded",h8):h8(),window.AskAIWidget={Widget:F1.Widget,WidgetConfig:Fn},F1.WidgetConfig=Fn,Object.defineProperty(F1,Symbol.toStringTag,{value:"Module"}),F1}({});
